Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Lee

Kristin Lee

Glen Burnie,MD

Summary

Strong leader and problem-solver dedicated to streamlining operations as well as utilizing knowledge to further opportunity and growth in a growing field. As an experienced worker in vastly different roles within my professional career, I am currently seeking an opportunity to challenge myself within a company I have been fortunate to develop within and seek how far I can grown within while continuing to be a valuable asset.

Overview

13
13
years of professional experience

Work History

Operations Analyst

Tyler Technologies
10.2023 - Current
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
  • Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.

Customer Service Manager

Tyler Technologies
12.2020 - 10.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Provided administrative support with accurate document preparation and data entry.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Analyzed and reported on operational data to identify trends and issues.

FOH Manager

Nicky’s Coal Fired
04.2019 - 09.2019
  • Oversee all front of house employees ensuring they are working under house guidelines and maintaining the integrity of our work- place
  • Ensuring daily operations are being executed by employees
  • Leads a team in collaboration and providing support when barriers arise
  • Serves as the team liaison between team members as well as customers.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.

FOH Manager

Black Rabbit
08.2018 - 02.2019
  • Started as a server and was promoted to FOH
  • Responsible for booking parties, customer service, ordering inventory, scheduling, and ensuring staff is prepared for each shift to name a few tasks
  • Performed cash handling activities and secured nightly bank deposits.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner
  • Trained incoming staff regarding restaurant’s practices, culture and procedures
  • Demonstrated awareness of liability issues by confirming legal drinking age and discontinuing service to intoxicated guests
  • Demonstrated leadership throughout each shift ensuring all employees could count on me and know issues would be resolved in an appropriate manner
  • Manages schedules and logistics
  • Developed unique events and special promotions to drive sales.

TALENT AGENT

Amax Talent
12.2015 - 04.2018
  • Carefully and fiercely managed over 300+ clients on a daily basis, submitting their head- shots, digitals, and audition videos to casting directors for local and nationwide projects such as commercials, music videos, TV/Film opportunities, and print campaigns
  • Multi-state contract management
  • Met with clients to discuss their goals and develop strategies for career success
  • Assist in the development of new hires and interns
  • Negotiated essential contract terms on behalf of clients
  • Met with industry connections to discuss opportunities and advocated for clients that would be well suited for them
  • Operated 5D digital cameras for photo- shoots
  • Edited footage to create videos for multiple multimedia platforms
  • Developed contracts for talent bookings
  • Editing images for client portfolios
  • Coordinated shoots for client portfolios
  • Scouted and pitched potential representation
  • Managed and filed contracts, invoices and other documents associated with talent.
  • Represented clients in negotiations with networks and production companies.
  • Coordinated with and supervised vendor studios.
  • Advocated for clients in negotiations with agents and talent, promoting client careers.

Talent Agent

Boca Talent
02.2013 - 09.2015
  • Oversaw diverse aspects of talent representation and bookings, confirming efficient operations.
  • Promoted friendly collaboration between talent and production teams for efficient project completion.

Administrative Assistant

Direct Messenger
01.2011 - 09.2011
  • Ensuring all messenger requests were met within a timely manner
  • Data Entry of services rendered
  • Payroll Assistance
  • Website Design
  • Customer Service

Education

Master of Science - Entertainment Business

Full Sail University
Winter Park, FL
2014

Bachelor of Science - Entertainment Business

Full Sail University
Winter Park, FL
2013

Skills

  • Client Relations and Retention
  • Managing Operations and Efficiency
  • Increasing Savings
  • New Hire Training
  • Administration and Reporting
  • Administrative Support
  • Logistics Policies and Procedures
  • Leading Team Meetings
  • Customer Service
  • Staff Management
  • Process Improvement
  • Product Knowledge

Timeline

Operations Analyst

Tyler Technologies
10.2023 - Current

Customer Service Manager

Tyler Technologies
12.2020 - 10.2023

FOH Manager

Nicky’s Coal Fired
04.2019 - 09.2019

FOH Manager

Black Rabbit
08.2018 - 02.2019

TALENT AGENT

Amax Talent
12.2015 - 04.2018

Talent Agent

Boca Talent
02.2013 - 09.2015

Administrative Assistant

Direct Messenger
01.2011 - 09.2011

Master of Science - Entertainment Business

Full Sail University

Bachelor of Science - Entertainment Business

Full Sail University

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Kristin Lee