Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kristin Lee

Hillsborough,NJ
Kristin Lee

Summary

Dynamic Operations Manager with a proven track record at Eplexity, enhancing operational efficiency by over 30% through strategic planning and process optimization. Skilled in project management and data analytics, I excel in fast-paced environments, demonstrating a strong sense of personal responsibility and a commitment to continual improvement and a true love of problem solving. Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

4
years of professional experience

Work History

Eplexity

Operations Manager
09.2022 - Current

Job overview

  • Led the rollout and ongoing processes associated with the sales and business development roles and continuously fine-tune the solutions and processes as business needs evolve.
  • Procured and analyzed data to monitor SDR/BDR performance and ensure accountability.
  • Communicated performance insights to sales leadership and stakeholders.
  • Identified and executed variety of workflows related to the delivery and optimization of the sales process from opportunity to delivery.
  • Consulted/guided in planning and decision making through a wide variety of topics, anticipate and solve future challenges and blockers by finding data driven solutions.
  • Continuously seek processes and solutions to improve the full sales process.
  • Built strong relationships with the internal teams and clients by effective communication, observation and strong customer service to provide solutions to meet both the client and internal teams needs efficiently and effectively.
  • Interface with internal teams on client requirements for business health dashboards.
  • Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth by.
  • Created and oversaw the process and workflow of tracking and managing an opportunity from quote to delivery.
  • Identified areas of inside sales expansion and renewal engagement opportunities by preparing and analyzing cost usage reports and efficiency for product and subscription based revenue and expenses.
  • Partnered with accounting and finance teams to appropriately recognize revenue, expenses, and cash flow in support of financial preparation.
  • Lead weekly/daily meetings with internal teams to maintain proper revenue recognition and margin alignment.
  • Drive process improvement and integration of automated processes within ConnectWise Manage.
  • Served as liaison between Sales, Delivery, Finance, and Legal for proper quoting, templating, and agreement creation.
  • Maintain proper records of inventory, shipping, receiving, and purchasing.
  • Continuously supported both Professional Services team, Service Delivery team, Sales team, and the Finance team to successfully integrate new processes or technologies into existing operations.
  • Increased overall efficiency by automating repetitive tasks and optimizing workflow.
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
  • Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.
  • Facilitated seamless communication between departments to foster collaboration on shared objectives.
  • Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities in alignment with business goals.
  • Implemented escalation procedures to effectively handle time-sensitive issues.
  • Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
  • Managed cross-functional teams for successful project completion and timely delivery of products or services.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Analyzed performance data to identify trends and areas for improvement, informing strategic planning processes.
  • Oversaw implementation of new CRM system, improving data accuracy and accessibility for sales team.
  • Negotiated with vendors to secure better pricing and terms, leading to improved profit margins.
  • Streamlined communication between departments, resulting in more efficient project collaboration and faster problem resolution.
  • Implemented new software solutions to automate manual processes, significantly reducing time spent on administrative tasks.
  • Reduced operational costs with thorough analysis of expense reports and identification of areas for budget optimization.
  • Coordinated with cross-functional teams to ensure project deliverables were met on time and within budget, enhancing project success rates.
  • Led team meetings to foster clear communication and ensure alignment with company goals, resulting in improved team morale.

RP Tech Services

Director of Coordination
09.2020 - 10.2022

Job overview

  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Analyzed and Identify process inefficiencies.
  • Created new business processes and developed systems and procedures to improve operational quality and team efficiency
  • Identified and recommended solutions to improve overall business operations, continuity, and business processes.
  • Developed and created SOP
  • Streamlined procurement operations and budgeted effectively to decrease spending 30%.
  • Supported the Sales team and Professional Services Team in sourcing and negotiating with vendors
  • Ensure projects are on track
  • Created new client quotes and proposals
  • Served as a point of contact to the project manager for outsourced and contracted work
  • Designed and created rebranded marketing materials.
  • Lead SEO projects, and worked closely with technical team and developers to ensure project timelines were met
  • Directed project flow and informed team leaders and stakeholders of any delays and challenges, as well as suggested solutions.
  • Drafted invoices and statements of work for completed projects.
  • Created new processes and organization of new and existing inventory, working closely with employees to systemize tasks.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Collaborated with upper management to establish realistic expectations for project deliverables based on available resources and time constraints.
  • Implemented comprehensive tracking systems to monitor project status, resulting in more accurate forecasting and decision making.
  • Coordinated efforts between various teams involved in a project by establishing clear roles, responsibilities, and expectations from the start.
  • Acted as liaison between the coordination team and other departments within the organization, ensuring seamless communication and collaboration on all projects.
  • Negotiated contracts with vendors, securing favorable terms that ultimately benefited the organization''s bottom line.
  • Assisted in a new company acquisitions and created operational/process training of newly onboarded employees
  • Established and maintained regular communication with target company representatives, fostering a collaborative environment during the acquisition process.
  • Optimized valuation models for target companies, providing accurate assessments for decision-making purposes.
  • Managed cross-functional teams to successfully integrate newly acquired businesses into the company portfolio.
  • Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
  • Created purchasing policies and procedures that complied with company standards and regulatory requirements.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Generated reports on purchasing activities to support management decisions.

Education

Ramapo College of New Jersey

Bachelor of Science from Business Administration And Management
05-2013

Skills

  • Project management
  • Operations management
  • Microsoft office proficient
  • Strategic planning
  • Business workflows
  • Data analytics
  • Business development
  • Sales operations
  • Operations optimization
  • Process change & implementation
  • Self-motivated, with a strong sense of personal responsibility
  • Worked effectively in fast-paced environments
  • Skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations
  • Passionate about learning and committed to continual improvement

Timeline

Operations Manager

Eplexity
09.2022 - Current

Director of Coordination

RP Tech Services
09.2020 - 10.2022

Ramapo College of New Jersey

Bachelor of Science from Business Administration And Management

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Kristin Lee