Kristin Locke
Wilmington,North Carolina
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Able to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. A Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Can enhance customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Froster
Nothing Bundt Cakes
05.2024 - Current
- Striving for excellence and perfection everyday.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
Cake Decorator
Food Lion
03.2021 - 05.2024
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Actively sought feedback from customers, incorporating suggestions for improvement into future projects to continually enhance the quality of service provided.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Followed food safety standards when handling ingredients.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations
Deli Associate
Food Lion
03.2021 - 11.2023
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
- Increased deli sales through the effective promotion of featured items and specials.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Assisted in staff training initiatives, sharing knowledge and best practices with new employees to ensure seamless integration into the team.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
Data Entry Clerk
Castle Branch
04.2021 - 04.2021
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Assisted in implementing a new CRM system that increased overall efficiency in managing customer relationships.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Preserved customer confidence and protected operations by keeping information confidential.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Pizza Delivery Driver
Domino’s Pizza
08.2020 - 01.2021
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
- Contributed to positive online reviews by delivering exemplary service, leading to increased customer loyalty and repeat business.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays..
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Processed payments by accepting cash, checks and credit and debit card payments.
Education
No Degree - Mechanical Engineering And Robotics
New Mexico Tech
Socorro, NMHigh School Diploma -
V. Sue Cleveland High School
Rio Rancho, NM05.2017
Skills
- Cake Decoration
- Food Handling Safety
- Production-Driven
- Stock Rotation
- Quality Control
- Visual Merchandising
- Food Production
- Food Safety
- Inventory Control
- Strong Communication Skills
- Exceptional Creativity
- Customer Service Excellence
Timeline
Froster
Nothing Bundt Cakes
05.2024 - Current
Data Entry Clerk
Castle Branch
04.2021 - 04.2021
Cake Decorator
Food Lion
03.2021 - 05.2024
Deli Associate
Food Lion
03.2021 - 11.2023
Pizza Delivery Driver
Domino’s Pizza
08.2020 - 01.2021
No Degree - Mechanical Engineering And Robotics
New Mexico Tech
High School Diploma -
V. Sue Cleveland High School