Kristin Lojano

(Neurology)

• Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
• Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
• Responded to patient callbacks and phone-in prescription refill requests.

(Cardiology)

• Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
• Answered incoming calls and responded to patient and medical office inquiries.
• Prepared treatment rooms for patient examinations.
• Contacted pharmacies to submit and refill patients' prescriptions.

(Internal Medicine, Neurology, and Urgent Care)

• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Prepared treatment rooms for patient examinations.
• Collected samples from patients for laboratory testing purposes.
• Scheduled tests, lab work or x-rays for patients based on physician orders.

• Processed payments to vendors via check or electronic transfer.
• Responded to customer issues to provide immediate resolution and improve retention.
• Handled incoming calls and directed callers to the appropriate employee.
• Maintained accounts payable files in an orderly fashion.