Kristin Lopez
Pleasanton,CA
Summary
Results-oriented hospitality professional dedicated to creating a welcoming and personalized guest experience. Demonstrated ability to quickly expand knowledge and excel in a dynamic industry. Passionate about delivering exceptional service in the world of wine, food, and coffee. Motivated self-starter eager to embrace new challenges and continuously improve. Known for strong work ethic, adaptability, and outstanding interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Barista
Barnhouse Brews
Napa, CA
10.2021 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Served alcoholic beverages responsibly following state laws and local ordinances.
Customer Service Representative
Last Bottle Wines
Napa
12.2020 - 08.2024
- Consistently met or surpassed daily performance expectations by delivering prompt responses to client inquiries, addressing account queries, and maintaining a high level of order accuracy.
- Managed client relationships by liaising with a range of leading courier services like FedEx, UPS and GLS.
- Provided essential coordination between office and warehouse staff to swiftly implement last minute changes to orders.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
Administrative Assistant
Jessup Cellars
Yountville
06.2017 - 03.2020
- Facilitated wine sales via phone and email while supporting tasting room staff with guest relations, wine tastings, and sales on the weekends.
- Closely collaborated with the office staff to provide seamless support in handling important administrative duties.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Supervisor
Bouchon Bakery
Yountville
05.2015 - 06.2017
- Managed opening and closing duties while leading team as key holder.
- Trained and supervised new employees across different roles and shifts
- Effectively handled conflict situations with employees, customers, and management resulting in favorable resolutions for all parties involved.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Barista
Yountville Coffee Caboose
Yountville, CA
04.2010 - 07.2013
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
High school diploma -
Faith learning center
Skills
- Administrative Support
- Customer Relations
- Professional telephone demeanor
- Retail sales customer service
- Data Entry
- Account updating
- Customer Education
- Organization
- Leadership
- Communication
- Opening and closing duties
- Ordering Procedures
- Up-selling
- POS Systems
- Speedy and efficient
- Friendly and outgoing
- Product displays
- New Hire Training
- Cash Register Operation
- Team Leadership
- Safe Food Handling
- Team Player
Certification
- Food Handlers License
- ABC licensed
Timeline
Barista
Barnhouse Brews
10.2021 - Current
Customer Service Representative
Last Bottle Wines
12.2020 - 08.2024
Administrative Assistant
Jessup Cellars
06.2017 - 03.2020
Supervisor
Bouchon Bakery
05.2015 - 06.2017
Barista
Yountville Coffee Caboose
04.2010 - 07.2013
High school diploma -
Faith learning center
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Peyton JenningsPeyton Jennings
Digital Media Marketing Manager at Barnhouse PizzaDigital Media Marketing Manager at Barnhouse Pizza
Dominique CharronDominique Charron
Server at BarnhouseServer at Barnhouse
Maxfield ThomaMaxfield Thoma
Dishwasher at Humboldt BrewsDishwasher at Humboldt Brews
Spencer GreasonSpencer Greason
Restaurant Manager at PrimosRestaurant Manager at Primos
RAYMOND SALVATORRAYMOND SALVATOR
Substitute Teacher, K-12 at Hayward Unified School DistrictSubstitute Teacher, K-12 at Hayward Unified School District