Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristin Lucero

Albuquerque

Summary

Experienced at handling tasks in a fast-paced environment while fulfilling the required duties assigned Gained experience related to direct client services during CYFD practicum at PB& J Family Services Capable of working independently and as part of a team. Proven tenacity working while attending school. Committed to providing quality service to community members and enhance preventive education for the community.

Social services professional with strong commitment to delivering impactful support and services to Zia Community. Recognized for effectively managing caseloads and achieving positive client outcomes. Known for collaborative teamwork and adaptability in dynamic environments. Key skills include case management, client advocacy, and resource coordination.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lead Social Services Specialist

Pueblo of Zia Social Services / ICWA Department
07.2015 - Current
  • Maintained up-to-date knowledge of social service trends and best practices through ongoing professional development activities.
  • Coordinated care between multiple service providers to ensure clients received seamless, comprehensive assistance in addressing their needs.
  • Ensured compliance with all state regulations and agency policies by maintaining detailed documentation of services provided.
  • Conducted home visits as part of comprehensive case management services, assessing family dynamics and living environments for potential concerns.
  • Managed a diverse caseload of clients, prioritizing needs based on urgency and complexity of each situation.
  • Identified community resources to support clients.
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Assisted clients with crisis intervention, providing immediate support and coordinating necessary resources for stabilization.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Facilitated communication between clients and other service providers.

Assistant Manager

Bloom Clothing Store
04.2013 - 07.2015
  • Greet customers and address their needs by advising and locating appropriate merchandise
  • Maintain displays and overall store environment – creates appealing environment for customer satisfaction
  • Open and close during absence of the store manager – allows manager to focus on other issues as required
  • Assist manager to coordinate inventory and requisition new items so the store is up-to-date and well stocked
  • Report discrepancies and problems to the supervisor as soon as possible – alleviates unexplainable errors

Student- CYFD Field Practicum

PB & J Family Services
01.2012 - 05.2012
  • Observed and participated in home visits and assisted with supervised visits between parent and their child - Time Limited Reunification
  • Assisted with crisis intervention in emergency situations
  • Develop strategies for positively managing clientele and offer a variety of services
  • Worked with various populations, and families in need
  • Maintained a high level of confidentiality

Kitchen Staff Team Member

Chick-fil-A
04.2009 - 01.2011
  • Greeted customers, took their orders, and completed transactions via the cash register
  • Assisted customers with food selections and provided suggestions as needed – ensured customer satisfaction
  • Worked various shifts helped store manager fulfill customer requirements
  • Opened and closed cash register by accounting for the money, transactions, and discrepancies
  • Maintained the store’s cleanliness and presentable environment to encourage return customers

Impact Member

Hollister Company
06.2007 - 05.2008
  • Processed and tagged received shipments and restocked the sales floor maintained merchandise flow
  • Located items that customers inquired about – fulfilled customers’ needs and built store reputation
  • Retrieved misplaced merchandise and returned to appropriate locations – retained inventory accountability
  • Ensured filling and presentation standards were complied with throughout the store and stockroom
  • Maintained displays and overall store environment – created eye-appeal for customer satisfaction

Education

Associate of Arts - Child, Youth, and Family Development

Central New Mexico Community College
Albuquerque, NM
11.2014

Associate of Arts - Liberal Arts

Central New Mexico Community College
Albuquerque, NM
12.2014

Skills

  • Family support
  • Child welfare expertise
  • Mental health awareness
  • Referral networking

Certification

  • Achieved Structured Analysis Family Evaluation Certification by completing 12 Hours of Training with accuracy and efficiency is certified to perform SAFE Home Studies as of July 2023.
  • Achieved Qualified Expert Witness Certification by completing National Indian Child Welfare Association curriculum with accuracy and efficiency as of June 2023.
  • Achieved Child Passenger Safety Technician Certification by completing National Child Passenger Safety curriculum with accuracy and efficiency as of May 2023.
  • Achieved Onsite Drug Testing Training by completing Premier Biotech online training with accuracy and efficiency as of March 2023.

Timeline

Lead Social Services Specialist

Pueblo of Zia Social Services / ICWA Department
07.2015 - Current

Assistant Manager

Bloom Clothing Store
04.2013 - 07.2015

Student- CYFD Field Practicum

PB & J Family Services
01.2012 - 05.2012

Kitchen Staff Team Member

Chick-fil-A
04.2009 - 01.2011

Impact Member

Hollister Company
06.2007 - 05.2008

Associate of Arts - Liberal Arts

Central New Mexico Community College

Associate of Arts - Child, Youth, and Family Development

Central New Mexico Community College

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