KRISTIN LUCKOW
CEDARBURG,WI
Summary
- Certified Master Trainer with extensive experience leading teams and delivering exceptional training programs. Proven ability to develop engaging content and facilitate interactive workshops. Skilled in assessing training needs, designing curriculum, and evaluating program effectiveness.
- Collaborates with Project Managers and Product Sales Specialists to ensure successful training, installation, and support of GE HealthCare Monitoring Solutions monitors.
- Results-driven professional with a proven ability to achieve revenue targets through successful execution of on-site deliveries.
- Recognized expert in product/clinical technical competencies with a track record of success. Highly skilled in implementing and managing innovative solutions to drive business growth. Proven ability to effectively communicate complex information to diverse audiences.
- Strong analytical and problem-solving skills.
- Results-driven professional with strong interpersonal, customer, and management skills
- Experienced Critical Care/Emergency Room Nurse with 29 years of expertise. Proven track record in providing high-quality patient care and effectively managing emergencies. Proficient in handling critical situations and collaborating with multidisciplinary teams. Skilled in administering medications, monitoring vital signs, and documenting patient progress.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Northern Clinical Team Lead- Senior Clinical Application Specialist, Monitoring Solutions/Territory Coordinator
GE Healthcare
Milwaukee, WI
06.2014 - Current
- In partnership with the Clinical Educator Manager, trains new hires.
- In partnership with the customer, develops training plans to fulfill training obligations.
- Served as a liaison between clinicians, administrative staff, physicians and other healthcare providers.
- Updated patients' charts in electronic medical records, noting assessment results, interventions and medications.
- Drives realization of revenue through execution of on-site delivery targets.
- Manages travel budget through optimization of travel strategies and cost savings.
- Recognized expert in product/clinical technical competencies, answers a wide range of questions concerning software and clinical applications.
- Possess strong analytical and problem-solving skills.
- Produces required, well-written pre- and post-training documentation and places personal and business integrity at the forefront.
- Developed strategies for improving patient outcomes and satisfaction levels.
- Monitored staff performance and provided feedback, coaching and mentoring when needed.
- Provided guidance and direction to clinical teams in order to ensure compliance with established standards.
- Reviewed reports from clinical staff to evaluate quality of care and adherence to protocols.
- Managed workflow processes within the department in order to maximize efficiency of operations.
- Lead in the Monitoring Solutions digital lab, creating and providing content.
Critical Care/Emergency Department Nurse
Columbia St. Mary's Hospital
Mequon, WI
04.2013 - Current
- Caring for Critical and High Acuity Patients
Critical Care/Emergency Department Nurse
Alliance Nursing Service
Jackson, WI
06.2007 - 06.2015
- Provides comprehensive medical care to trauma patients with broad range of complex medical needs
- Effectively communicates priorities of care to clients, and their families
- Provided Training, Staff Support and held a Super User position during the implementation of the Cerner
- Maintains vital signs and prevents complications and death
- Manages hemodynamically unstable patients
- Performs minor procedures and therapeutic interventions
Clinical Consultant Manager of WI/MI Pod
Humana Great Lakes Region
Chicago, Ill
04.2012 - 06.2013
- Qualify, prioritize, and concentrate Provider visit efforts to provide improvement opportunities
- Develops, facilitates, and/or secures opportunities to positively impact Triple Aim
- Understand the business, industry, and industry trends and uses knowledge to recommend effective solutions
- Milliman/InterQual experience
- Responsible for profit and loss of the POD
- Delivers provider specific metrics and coaches providers on gap closing opportunities
- Facilitates patients' participation in clinical programs & identifies opportunities of member participation
- Accountable for development of Provider Specific Care Plans Assess data, identifies opportunities, and understands how the PODS drives successful Triple Aim outcomes
- STARS Analyst, Provided Larger and smaller groups with STARS Quality Reports and worked on closing open GAPS
- Educated Providers and Medical Staff on the STARS program
Clinical Quality Consultant/Project Manager for HEDIS Project
Children's Community Health Plan
Wauwatosa, WI
05.2011 - 05.2012
- Serves as Project Manager for the entire HEDIS project lifecycle of the State of Wisconsin
- Manages resources and budget
- Responsible for calculation, reporting, and the auditing of the HEDIS data for submission to DHS and NCQA
- Performs medical record audits as required by contractual obligations for the DHS contract
- Under the direction of the Director of Clinical Services, assists in the development and completion of the annual performance improvement projects (PIP) required by DHS to monitor and evaluate the quality of care and service to our members
- Assists in development and preparation of the quality program evaluation
- Assists in preparation of responses to regulatory and governmental inquiries regarding quality of care complaints
- Participates in implementation of and clinical quality activities and projects including disease management and evidence-based medicine
- Utilization Review Nurse/Case Management, Managed the Lock In Program for WI
- Provided Education and training to nurses for HEDIS Medical Record Review and the HEDIS process and New employee/Hire training for the UM/CM nurses
Senior Clinical Quality Consultant
Anthem Blue Cross Blue Shield
Louisville, KY
08.2007 - 10.2010
- Utilization Review Nurse/Case Management using Milliman products
- Served as Project Manager for entire HEDIS project lifecycle for the State of Wisconsin
- Planned the project, created and developed HEDIS for the Medicaid Population at Anthem (Community Connect)
- Managed the design and development of a prototype for Medicaid and the subsequent project phases including: gathering requirements, design, development, unit and system testing
- Developed and maintained pertinent compliance plans
- Monitored adherence to plans and prepared status reports
- Facilitated related programs through auditing, identifying training/communication needs and implementing
- Collaborated with the Clinical Research Manager and presented proposed clinical initiatives, outcomes of interventions and HEDIS data quarterly to the Clinical Quality Committee
- Reviewed Clinical Complaints following the Enterprise-Wide Clinical Complaints Program promoting safe, effective healthcare to Anthem's Members
- Provided HEDIS Training/and Education year round to staff
Critical Care/Emergency Department Registered Nurse
Waukesha Memorial Hospital
Waukesha, WI
10.2001 - 02.2007
- Provided comprehensive medical care to trauma patients with a broad range of complex medical needs
- Applied nursing theory and research to clinical practice
- Super User/Educator for Epic Products/Clinical Applications
- Evaluated clinical conditions of clients
- Guided interdisciplinary teams focused on improving client outcomes through health care system reform
- Assisted physicians: Placement of Swan Ganz catheters, arterial lines, Majukars and central lines
- Served as a clinical educator/consultant to clients, families, professional colleagues and the community
- Preceptor/Trained new staff and mentored student nurses
Education
Bachelor's Degree - Nursing to Masters
Capella University
10.2024
Associate Degree - Nursing
Milwaukee Area Technical College
06.1995
Skills
- Clinical Applications
- Clinical Support
- Technical Support
- Strong Analytical skills
- Customer Training
- Digital Creations
- Digital Training
- Customer Support
Certification
- Certified Subject Matter Expert
- ACLS
- CPR
- PALS
Timeline
Northern Clinical Team Lead- Senior Clinical Application Specialist, Monitoring Solutions/Territory Coordinator
GE Healthcare
06.2014 - Current
Critical Care/Emergency Department Nurse
Columbia St. Mary's Hospital
04.2013 - Current
Clinical Consultant Manager of WI/MI Pod
Humana Great Lakes Region
04.2012 - 06.2013
Clinical Quality Consultant/Project Manager for HEDIS Project
Children's Community Health Plan
05.2011 - 05.2012
Senior Clinical Quality Consultant
Anthem Blue Cross Blue Shield
08.2007 - 10.2010
Critical Care/Emergency Department Nurse
Alliance Nursing Service
06.2007 - 06.2015
Critical Care/Emergency Department Registered Nurse
Waukesha Memorial Hospital
10.2001 - 02.2007
Bachelor's Degree - Nursing to Masters
Capella University
Associate Degree - Nursing
Milwaukee Area Technical College
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