Kristin Lukasiak
Cheektowaga,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
17
17
years of professional experience
Work History
Bar Manager
Russell's Steaks Chops And More
05.2015 - Current
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 50% improvement over prior onboarding process.
Server
Red Lobster
08.2006 - 01.2016
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Licensed Practical Nurse
Schofield Residence
02.2014 - 09.2015
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Administered controlled narcotics and performed catheterizations.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
Bachelor of Science - Nursing
Daemen College
4380 Main St, Amherst, NY 1422612.2023
Associate of Science - Nursing
Trocaire College
Buffalo, NY05.2017
Skills
- Cost Control
- Responsible Alcohol Service
- Customer Relations
- Revenue Forecasting
- Chart Updating
- Medical Assessment
- Emergency Response
- Case Management
- Patient Management
- Chronic Disease Management
- ADL Assistance
- Medical Recordkeeping
- Data Collection
- Nursing Staff Leadership
- Care Planning
Timeline
Bar Manager
Russell's Steaks Chops And More
05.2015 - Current
Licensed Practical Nurse
Schofield Residence
02.2014 - 09.2015
Server
Red Lobster
08.2006 - 01.2016
Bachelor of Science - Nursing
Daemen College
Associate of Science - Nursing
Trocaire College
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