Kristin M. Smith
Edgewater,MD
Summary
Dedicated and highly motivated business professional, with a versatile administrative skill set developed through experience as a customer service manager, sales and service representative, team coach and insurance claims professional. Excellence in resolving employer challenges with innovative solutions, team development and process improvements to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office Suite and professional team development coaching.
Overview
13
13
years of professional experience
Work History
Subrogation Manager
Maryland Auto Insurance
03.2019 - Current
- Manage a successful staff to be productive and engaging, increasing revenue by millions of dollars yearly.
- Generated and analyzed reports, and proactively assisted in addressing organizational needs
- Hiring, training new staff, wile coaching and developing existing employees
Senior PD Claims Adjuster
Maryland Auto Insurance
09.2017 - 03.2019
- Obtain information and maintain records of accidents or personal property losses for policyholders and claimants through phone and written reports
- Investigate and evaluate coverages, liability and damages, and communicate with policyholders, claimants, physicians, medical providers, attorneys and repair shops
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Senior Claims Adjuster
Towne Park, LTD
01.2013 - 09.2017
- Handled both PD and BI claims
- Analyzes, reviews, and adjust insurance claims to ensure accurate and fair settlements.
- Liaison to attorneys, insurance companies and individuals investigating any incidents that may result in asset loss
- Handles all arbitration cases within the arbitration forum and submits responses, cross claims, and other pertinent documents, handles subrogation’s to conclusions
PD Claims Adjuster
Liberty Mutual Insurance
02.2012 - 01.2013
- Obtain information and maintain records of accidents or personal property losses for policyholders and claimants through telephone and written reports
- Arrange appraisals, review appraisal reports and communicate with policyholders, claimants, physicians, medical providers, attorneys and repair shops
- Secure essential facts about accidents, assess liability and compensability, negotiate settlements and explain denials to policyholders and claimants
- Register claims, update status notes, establish target dates, schedule appointments and release payments on an automated system
Education
Anne Arundel Community College
Arnold, MDSkills
- Claims Adjustment
- Teambuilding & Supervision
- Staff Development & Training
- Interviewing Techniques
- Report & Document Preparation
- Spreadsheet & Database Creation
- Accounts Payable/Receivable
- Bookkeeping & Payroll
- Records Management
- Meeting & Event Planning
- Inventory Management
Timeline
Subrogation Manager
Maryland Auto Insurance
03.2019 - Current
Senior PD Claims Adjuster
Maryland Auto Insurance
09.2017 - 03.2019
Senior Claims Adjuster
Towne Park, LTD
01.2013 - 09.2017
PD Claims Adjuster
Liberty Mutual Insurance
02.2012 - 01.2013
Anne Arundel Community College