Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Macina

Baraboo,WI

Summary

Able to assess customer needs in order to meet quality standards for services and customer satisfaction. Good working knowledge of data entry, office procedures, while implementing new programs quickly. Highly motivated, personable and proficient.

Overview

5
5
years of professional experience

Work History

Manager in Training

Ponderosa Steakhouse
10.2024 - Current
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Handled day-to-day customer or client questions via telephone or email.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Described product to customers and accurately explained details and care of merchandise.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Accounts Payable Clerk

McFarlane’s Manufacturing
03.2024 - 10.2024
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Improved vendor relationships through diligent communication and prompt issue resolution.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.
  • Evaluated financial records to detect errors and discrepancies.

Production Worker

Anderson Windows And Doors
09.2023 - 03.2024
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Adapted quickly to changes in production schedules, ensuring flexibility in operations.
  • Played key role in achieving production targets, consistently meeting daily quotas.
  • Improved product quality with meticulous quality control checks.

LPPA-project

State of Wisconsin
08.2022 - 09.2023
  • Work directly with the public, other divisions within the Department, Board members, and other interested parties in the initial application, renewal, and license progression processes
  • Perform the full range of licensing support functions for various assigned licensing areas regulated by the Department, including; affiliated health professions and emergency temporary licensing
  • Exhibit independent judgment, decision making ability, computerized recordkeeping skills, and report processing proficiency
  • Track workload metrics such as number of applications, documents, and email messages
  • Train new licensing staff in credentialing policies, procedures, and internal practices

Operator Technician 1

Teel Plastics
02.2020 - 08.2022
  • Setting up new line by following instructions on set-up sheet for work order
  • Inspecting and packing customer jobs and work order runs
  • Recording quality checks according to the inspection sheet directions
  • Package and label according to the packaging directions
  • Tearing down line at the end of a work order that includes return all necessary paperwork an tooling to the proper areas
  • Clean-up area and prepare for the next work order
  • Maintain a safe and clean working environment
  • Adhere to safety standards and practices
  • Ability to navigate company operating system and perform basic computer functions
  • Train new hires

Education

Wisconsin Dells High School
Wisconsin Dells, WI
2001

Skills

  • Staff leadership
  • Account management
  • Technical skills
  • Quality management
  • Customer service
  • Employee mentoring
  • Data interpretation
  • Process improvements
  • Operations support
  • Customer relations
  • Staff training
  • Staff development
  • Superb time management
  • Procedural improvements
  • Task delegation
  • Team leadership
  • MS office
  • Computer skills
  • Documentation and reporting
  • Interpersonal relations

Timeline

Manager in Training

Ponderosa Steakhouse
10.2024 - Current

Accounts Payable Clerk

McFarlane’s Manufacturing
03.2024 - 10.2024

Production Worker

Anderson Windows And Doors
09.2023 - 03.2024

LPPA-project

State of Wisconsin
08.2022 - 09.2023

Operator Technician 1

Teel Plastics
02.2020 - 08.2022

Wisconsin Dells High School

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Kristin Macina