KRISTIN M. ALLEN
Signal Mountain,USA
Summary
Strategic Talent Management Leader with 20+ years of experience driving enterprise-wide initiatives in Organizational Development, Succession Planning, and Learning & Development. Proven track record in optimizing HR systems, leading cross-functional projects, and enhancing employee engagement through innovative programs and data-driven insights. Committed to aligning talent strategies with business objectives to achieve sustainable growth and competitive advantage.
Overview
22
22
years of professional experience
Work History
Talent Management Program Manager
BCBST
01.2016 - Current
- Manages and collaborates various programs and projects including developing strategy, design, implementation, communication, change management, evaluation, and ongoing support of Talent Management initiatives including Performance Management, Succession Planning, Learning and Development, and Corporate Development Programs (mentoring, job rotation, etc.)
- Responsible for design, coordination and implementation of corporate university system/content (LMS) and managed RFP process
- Spearhead enterprise-wide talent initiatives including performance management, mentoring, and job rotation programs.
- Lead LMS strategy and vendor selection through RFP processes; oversee system enhancements and utilization growth.
- Collaborate with HR and senior leadership to align learning programs with organizational goals.
- Manage tuition reimbursement and certification programs, ensuring compliance and budget accuracy.
- Provide analysis and management of all learning activities via our Learning Management System (LMS)
- Drive continuous improvement through data analysis, reporting, and workflow optimization by designing and implementing functionality enhancements to increase employee utilization and strategies.
- Serve as project manager for OD initiatives, ensuring timely delivery and cross-functional alignment.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Organizational Development Specialist
BCBST
01.2006 - 01.2016
- Responsible for the strategy and management (or consultative support) of certain BCBST Organizational Development (OD) programs
- Participated in the strategy, redesign, product development, implementation, effectiveness evaluation and ongoing support of Organizational Development programs
- Served as system administrator and project manager for succession planning, talent management system (LMS)
- Made recommendations to management regarding training and development systems
- Created Request for Proposals (RFP) for software for learning management system and online course material in addition to reviewing needs assessments and course evaluations
- Assisted in designing and implementing initiatives that address issues such as succession planning software, workforce development, employee engagement and retention, rewards and recognition, and performance management
- Supported design and implementation of the succession planning and talent review processes and administers succession planning, career development training and mentoring programs
- Maximized technology solutions to support organization development initiatives and processes
- Conducted program planning with key stakeholders; worked with the communications team to develop program communication tools and announcements
- Supported establishment, tracking and reporting of key employee and organizational performance, talent-related and OD metrics
Customer Service Representative
BCBST
06.2003 - 01.2006
- Answered multi-line telephone and handled Tenncare member inquiries
- Researched member and provider claims
- Completed special projects assigned by Supervisor
Education
Master of Science - Criminal Justice
University of Tennessee
Knoxville, TN12-2004
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TN05-2003
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Talent Strategy & Succession Planning
- Organizational Development & Change Management
- Learning Program Design & Implementation
- Data Analysis & Reporting
- Stakeholder Engagement & Communication
- MS office applications
- Project coordination
- Program leadership
Accomplishments
- Used Microsoft Excel to develop dashboards for program metrics.
- Collaborated with team of 15+ in the implementation and development of Learning Management System (LMS).
- Developed talent management strategies impacting over 5,000 employees.
- Designed LMS resulting in significant increase in course completion rates.
- Managed 20% reduction in training costs through effective negotiation with vendors.
- Society for Human Resource Management Essentials of Human Resource Management Certification
Soft Skills
- Strong Leadership And Collaboration
- Analytical Mindset With Attention To Detail
- Excellent Verbal And Written Communication
- Agile Project Management And Multitasking
- Managed Implementations of Workday, Skillsoft and Cornerstone
Timeline
Talent Management Program Manager
BCBST
01.2016 - Current
Organizational Development Specialist
BCBST
01.2006 - 01.2016
Customer Service Representative
BCBST
06.2003 - 01.2006
Master of Science - Criminal Justice
University of Tennessee
Bachelor of Arts - Psychology
University of Tennessee
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