Kristin Maloney
Chautauqua Hotel Company – Athenaeum Hotel
Jamestown,NY
13
years of professional experience
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Work History
FRONT DESK AGENT (SEASONAL)
5 Months- Checked guests in and out, ensuring a smooth and efficient arrival and departure process
- Made, modified, and canceled reservations using Opera hotel management software
- Answered guests’ questions in person, over the phone, and through email, providing timely and accurate information to enhance guest satisfaction
- Contributed to the hotel’s reputation for providing excellent customer service
HOUSING CASEWORKER
2 Years 10 Months- Maintained accurate, up-to-date client records, progress notes, and documentation of services to support effective case management
- Educated clients on tenant rights, responsibilities, fair housing laws, eviction prevention strategies, and other relevant topics
- Maintained accurate and up-to-date client records, progress notes, and documentation of services provided
- Educated clients on tenant rights, responsibilities, fair housing laws, and eviction prevention strategies to empower informed decision-making
- Drafted accurate client correspondence and documentation to enhance communication and strengthen client relationships
- Upheld confidentiality of sensitive client information and documents through safe filing and keeping of essential information
REMOTE EDITOR & QA SPECIALIST (INDEPENDENT CONTRACTOR - PART TIME)
8 Years- Completed tasks from a home office environment
- Edited and proofread automated transcripts of video and audio files to enhance accuracy and readability
- Conducted internet research to ensure content relevance and verify information integrity
- Worked independently and met deadlines
- Maintained consistently high audit scores, reflecting attention to detail and commitment to quality standards
Education
B.S. - Communications
Skills
Reservation management
Front desk operations
Customer service
Communication skills
Effective correspondence
Information confidentiality
Organizational skills
Time management
Detail orientation
Case management
Microsoft Office
Problem-solving
Timeline
FRONT DESK AGENT (SEASONAL)
Chautauqua Hotel Company – Athenaeum Hotel
05.2026 - 10.2026Read More
HOUSING CASEWORKER
Chautauqua Opportunities, Inc.
11.2022 - 09.2025Read More
REMOTE EDITOR & QA SPECIALIST (INDEPENDENT CONTRACTOR - PART TIME)
3Play Media
01.2014 - 01.2022Read More
SUNY Brockport
B.S. from Communications
Read More