Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Manzo

Havre De Grace,MD

Summary

Accomplished Project Manager with a proven track record , enhancing customer satisfaction and streamlining operations. Expert in project management and conflict resolution, adept at leading teams to exceed objectives through strategic planning and effective problem-solving. Skilled in QuickBooks and Microsoft Office, ensuring meticulous financial and data management.

Overview

18
18
years of professional experience

Work History

Bookkeeper/Senior Payroll Specialist

North Shore Electric LLC
Charlestown, MD
01.2020 - Current
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Ensured accuracy in all accounting entries and records.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
  • Processed accounts payable and receivable transactions.
  • Generated invoices for clients and tracked payments received from customers.
  • Managed payroll processing for staff members.
  • Assisted with the preparation of budgets and forecasts.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Provided assistance in preparing tax returns annually.
  • Conducted monthly bank reconciliations.
  • Maintained and reconciled general ledger accounts.
  • Generated reports detailing hours worked by department, location, employee type as requested by management.
  • Performed manual calculations for retroactive pay adjustments or special payments as required.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Solved complex problems related to payroll processing quickly and efficiently.
  • Assisted with auditing processes related to payroll.

Senior Project Manager

Solar Energy World
Elkridge, MD
03.2015 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegate work to staff, setting priorities and goals.
  • Remain calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treat associates with fairness and respect, providing recognition of accomplishments.
  • Train employees on additional job positions to maintain coverage of roles.
  • Assign tasks to associates to fit skill levels and maximize team performance.
  • Recruit and hired qualified candidates to fill open positions.
  • Establish and create training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Led meetings with internal team members, consultants and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Modified project plans when needed to better align with organizational objectives.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.

Emergency Veterinary Technician

Emergency Veterinary Clinic
Catonsville, MD
10.2014 - 12.2016
  • Conducted initial exams on pets, took vital signs and collected samples for lab.
  • Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
  • Operated x-ray machines and exposed radiographic films.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Prioritized and organized tasks to efficiently accomplish goals.
  • Remained level-headed and proactive during emergency situations.

Head Supervisor

Aramark
Philadelphia, PA
04.2007 - 11.2014
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Greeted customers and responded to requests for information.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Processed exchanges and returns by inputting in company database.
  • Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
  • Built and maintained working relationships with peers and upper management.
  • Processed payments for customers quickly and accurately to exceed productivity standards.

Education

Bachelor of Arts - General Studies

Temple University
Philadelphia, PA
04.2012

Skills

  • Project Management
  • Office management
  • QuickBooks Experience
  • Professional correspondence
  • Problem-solving abilities
  • Conflict resolution
  • Microsoft Windows and Office
  • Technical Troubleshooting
  • Multitasking and Prioritization
  • Attention to Detail
  • Superb Computer Skills
  • City Ordinances Knowledge
  • Data Management
  • Financial reporting
  • Payroll administration
  • Notary services

Timeline

Bookkeeper/Senior Payroll Specialist

North Shore Electric LLC
01.2020 - Current

Senior Project Manager

Solar Energy World
03.2015 - Current

Emergency Veterinary Technician

Emergency Veterinary Clinic
10.2014 - 12.2016

Head Supervisor

Aramark
04.2007 - 11.2014

Bachelor of Arts - General Studies

Temple University

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