Kristin Sundberg
Bristol,CT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
28
years of professional experience
Work History
Dental Practice Manager
Peter M. Ficalora, DDS Family Dentistry
1996.08 - Current
- Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Managed inventory control processes to ensure appropriate stock levels, minimizing waste and reducing costs.
- Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
- Optimized insurance billing processes for faster claims processing times, improving cash flow within the dental practice.
- Designed an efficient recall system that resulted in higher appointment compliance rates among existing patients.
- Developed a strong team culture, resulting in increased employee retention and reduced turnover within the dental practice.
- Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
- Implemented effective marketing strategies, leading to increased new patient acquisition and overall revenue growth for the dental practice.
- Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Associate of Science - Accounting
Tunxis Community College
Farmington, CT05.2002
Skills
- Dental Terminology
- HIPAA Compliance
- Office Administration
- Recruitment and hiring
- Scheduling Coordination
- Patient Relations
- OSHA Regulations
- Appointment Setting
- Dental Practice Management
- Patient Care
- Payment plans
- Infection Control
- Patient Scheduling
- Insurance Billing
- Scheduling
- Inventory Management
- Medical Records Management
Timeline
Dental Practice Manager
Peter M. Ficalora, DDS Family Dentistry
1996.08 - Current
Associate of Science - Accounting
Tunxis Community College
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