Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Sundberg

Bristol,CT

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

28
28
years of professional experience

Work History

Dental Practice Manager

Peter M. Ficalora, DDS Family Dentistry
08.1996 - Current
  • Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
  • Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
  • Managed inventory control processes to ensure appropriate stock levels, minimizing waste and reducing costs.
  • Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
  • Optimized insurance billing processes for faster claims processing times, improving cash flow within the dental practice.
  • Designed an efficient recall system that resulted in higher appointment compliance rates among existing patients.
  • Developed a strong team culture, resulting in increased employee retention and reduced turnover within the dental practice.
  • Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
  • Implemented effective marketing strategies, leading to increased new patient acquisition and overall revenue growth for the dental practice.
  • Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed office bookkeeping with insurance billing and patient payments.

Education

Associate of Science - Accounting

Tunxis Community College
Farmington, CT
05.2002

Skills

  • Dental Terminology
  • HIPAA Compliance
  • Office Administration
  • Recruitment and hiring
  • Scheduling Coordination
  • Patient Relations
  • OSHA Regulations
  • Appointment Setting
  • Dental Practice Management
  • Patient Care
  • Payment plans
  • Infection Control
  • Patient Scheduling
  • Insurance Billing
  • Scheduling
  • Inventory Management
  • Medical Records Management

Timeline

Dental Practice Manager

Peter M. Ficalora, DDS Family Dentistry
08.1996 - Current

Associate of Science - Accounting

Tunxis Community College

Similar Profiles

CREATE PROFILE
Kristin Sundberg