Kristin Massicot

• Collaborate in the development and implementation of the Leadership Academy project to support 6,500 leaders.
• Manage the implementation of large-scale, organizational-wide global training and development projects to support critical initiatives.
• Create Shared Services Hubs for leadership, culture, and professional development activities.
• Conduct project management responsibilities with rigorous accountability, high-quality standards, and a focus on meeting and exceeding timelines.
• Develop KPIs and measurement strategies for academy operations.
• Develop and lead a team of professional facilitators and learning operators in the United States and overseas.
• Build relationships with business operations to ensure learning and development efforts align with business priorities.
• Use data to evaluate the effectiveness and continuously improve training and development programs, facilitation, and learning operations processes.
• Partner with cross-functional teams to provide expertise from a learning and development perspective.
• Research, oversee, and assess external vendors for training programs, materials, and technologies.

KEY ACHIEVEMENTS

• Significantly increased the employee engagement score for both the Delivery Team and Learning Operations Team from 78% to 100% with a 100% virtual team within one year.
• Played a key role in shifting from a US-based learning function to a Global Learning Organization to create efficiencies and cost savings.
• Developed a leadership program featured in a Skillsoft Case Study entitled, How to Reward, Motivate, and Inspire High Performers.

• Facilitated leadership, culture, and professional skills programs.
• Served as a leader learning consultant for clients.
• Conducted needs assessments to determine appropriate learning solutions.
• Developed blended learning strategies to enhance current ILT programs.
• Designed programs to be delivered virtually and face-to-face.
• Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.

KEY ACHIEVEMENTS

• Increased participation in the Mentor Connection Program by 50% in 6 months.
• Promoted to Director of Delivery and Learning Operations.

• Leveraged marketplace trends to create solutions and refine business strategies.
• Created annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget.
• Analyzed business needs while employee feedback for process improvements.
• Investigated and liaised with the legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within the company to reach business goals.
• Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
• Conducted exit interviews with employees leaving the company to gauge areas of success and opportunities for improvement.
• Managed the full cycle of recruiting, hiring, and onboarding new employees.
• Collaborated with leadership to assess and improve policies across the board.
• Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to the business.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
• Instructed senior leaders on appropriate employee corrective steps.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Structured compensation and benefits according to market conditions and budget demands.

• Managed daily operations while overseeing multiple locations to foster increased employee engagement.
• Leveraged marketplace trends to create solutions and refine learning strategies.
• Created annual budget and developed a comprehensive plan to accomplish district objectives while staying within budget.
• Trained and managed a team of Human Resource Professionals and discussed issues to provide resolution and apply best practices.
• Worked closely with district leadership and School Board to strategically impact the operational strategy.
• Optimized operational processes by developing district-wide analytics tools to address employee retention metrics.
• Analyzed business needs while soliciting employee feedback for process improvements.
• Developed and implemented training and development for classified staff.
• Managed all aspects of the employee health insurance program and workers' compensation program.
• Planned, developed, and revised personnel management policies and procedures.
• Chaired the Safety Committee.
• Determined ROI for select programs.
• Responsible for all aspects of employment decisions throughout the employee lifecycle.
• Focused teams on developing innovative and cutting-edge approaches to learning with effective resource allocation and strategic planning.

• Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
• Created annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget.
• Worked closely with organizational leadership to strategically affect college operations.
• Directed work of key team members to create cutting-edge human resources support.
• Hired and directed teams to achieve daily and long-term operations and business goals.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Trained and managed a team of human resources professionals and discussed issues to provide resolution and apply best practices.

• Served as an advisor to managers and supervisors on employee relations issues and employment law.
• Designed, developed, and facilitated the supervisory training program.
• Updated personnel handbooks and individual records to keep filed accurate and detailed.
• Researched job and worker requirements, occupational trends, and structural and functional relationships among jobs and occupations.
• Delivered targeted advice on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches.
• Advised managers and employees on state and federal employment regulations, collective agreements, and classification programs.
• Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
• Organized positions by factors such as salary and status to develop effective categories and operational strategies.
• Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Nominated for Teacher of the Year Awards
• Worked cooperatively with teachers, administrators and parents to help students reach learning objectives.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Incorporated multiple types of teaching strategies into classroom.
• Planned and implemented integrated lessons to meet national standards.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
• Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
• Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.