Kristin Matulewicz
Chicopee,MA
Summary
Methodical Administrative Assistant with demonstrated success in working well with colleagues and building rapport with customers to maximize satisfaction. Highly effective at managing simultaneous tasks with minimal input. Adaptable and organized professional with excellent communication and relationship building abilities.
Overview
32
32
years of professional experience
Work History
Senior Clerk
City Of Chicopee
Chicopee, MA
07.2022 - 04.2024
- Answer phones and greet customers with a high degree of professionalism
- Track student and staff attendance
- Create and maintain student and staff schedules
- Maintain student information in writing and in School Brains
- Enter student discipline, create letters to parents/guardians, schedule student re-entry meetings with staff
- Monitor timeoff and extra coverage from staff and enter bi-weekly payroll
- Order suppliles, create purchase orders and track budget
- Keep a calendar of meetings and events for Principal and VIce Principals
Assistant Customer Service Representative
First American Insurance Agency
Chicopee, MA
05.2021 - 04.2022
- Greet clients in office and over the phone
- Help clients with premium payments
- Create and send welcome packets to new clients
- Mail letters and call clients whose policies may cancel due to non-payment
- Set up EFT (electronic funds transfer) for clients
- Contact clients for payments to avoid insurance lapse
- Process check payments and commissions
- Process registrations through the RMV for all customers
- Assisted with customer requests and answered questions to improve satisfaction
Secretary
Westover Air Reserve Base
Chicopee, MA
10.1992 - 03.2016
- Maintained calendar for Operations Officer
- Received visitors and incoming phone calls and referred to appropriate offices
- Maintained time and attendance program with backup documentation for staff; ensured 100% of payroll audited each quarter resulting in zero errors
- Developed and maintained electronic and paper file plan
- Scanned documents to network, files and or email to appropriate offices
- Received, reviewed and typed documents, including memorandums and spreadsheets for numerous tracking purposes
- Populated Officer Performance Reports for flight commanders and tracked reports to ensure due date were met
- Scheduled and planned meetings, interviews, Commander Calls, briefings and training for miliary organizations and off base civilian agencies
Education
Associate of Arts - Legal Administrative Assistance
Holyoke Community College
Holyoke, MA05-1993
Skills
- Microsoft Office
- Google Docs
- Policy Enforcement
- Reception oversight
- Recordkeeping knowledge
- Equipment operation skills
- Technical Support
- Paperwork Processing
- Report Preparation
- Document Management
- Office Administration
- Research and analysis
- Administrative Support
- Professional correspondence
- Appointment Setting
- Mail handling
- Scheduling and Planning
- Recordkeeping expertise
- Scheduling
- File management expertise
Affiliations
Volunteer at Mutt Rescue of Massachusetts Dog Rescue
Timeline
Senior Clerk
City Of Chicopee
07.2022 - 04.2024
Assistant Customer Service Representative
First American Insurance Agency
05.2021 - 04.2022
Secretary
Westover Air Reserve Base
10.1992 - 03.2016
Associate of Arts - Legal Administrative Assistance
Holyoke Community College
Similar Profiles
Carlos HenriquezCarlos Henriquez
Library Assistant at City Of ChicopeeLibrary Assistant at City Of Chicopee
Desland PeartDesland Peart
Police Officer at City Of ChicopeePolice Officer at City Of Chicopee
Heidi RaleighHeidi Raleigh
IT Analyst at City of ChicopeeIT Analyst at City of Chicopee
Allison M. DauphinaisAllison M. Dauphinais
Assistant Purchasing Agent at City of ChicopeeAssistant Purchasing Agent at City of Chicopee
Noah KaneNoah Kane
Veterinary Clinical Assistant at PetIQVeterinary Clinical Assistant at PetIQ