Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Very organized
Languages
Timeline
Generic
Kristin Mayberry

Kristin Mayberry

Telemarketing, Caregiver, Sales Rep
Pittsburgh,PA

Summary

Reliable Caregiver, sales rep, Cashier, Computer worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Compassionate caregiver offers 12 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices. Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation. Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams. Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service. Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Results-oriented telemarketing professional bringing expertise in various types of products and services. Skilled at reaching elusive customers. Offers impressive talent for overcoming objections and closing sales.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Caregiver

Help At Home
07.2023 - 09.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Caregiver

BrightStar Care
11.2011 - 06.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.

Cashier

Bp Gas Station
10.2010 - 05.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Lifted up to 25 pounds at once and used forklift to move heavier loads.

Telemarketing Sales Representative

US Telemarketer Service
03.2000 - 05.2002
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Recorded contact information of customers and potential customers in internal database.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Followed up with customers to solicit further sales.
  • Qualified leads and set up customer appointments for outside sales team.
  • Completed daily and weekly sales reporting using assigned tools.
  • Recorded and updated customer information in online systems.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Asked pertinent questions to understand customer requirements.
  • Conducted database research to identify potential leads and determine contact information.
  • Called prospective customers in designated market area to qualify leads.
  • Overcame objections using friendly, persuasive strategies.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Set up appointments with interested customers according to schedule availability.
  • Utilized sales techniques to build customer interest and close sales.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Developed extensive knowledge of products and services to better assist customers.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Implemented upselling techniques to increase revenue and move product.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Made average of 45-50 outbound and inbound calls per day.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Collaborated with marketing teams to develop and execute promotional strategies.

Cashier

Winn-Dixie Stores Inc.
01.1998 - 01.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to 25 pounds at once and used forklift to move heavier loads.

Education

No Degree - Phychology

Phoenix University Collage Online
Phoenix, AZ

GED -

Pittsburgh GED Center
Pittsburgh, PA
09.1998

Skills

  • Basic Housekeeping
  • Behavioral Management
  • Chronic Disease Management
  • HIPAA Compliance
  • Progress Documentation
  • First Aid and Safety
  • Client Documentation
  • Cleaning and Sanitizing
  • Scripted Calls
  • Adaptability and Dependability
  • Outbound and Inbound Calls
  • Call Documentation
  • Strategic Marketing
  • Effective Prospecting
  • Order Processing
  • Documentation and Reporting
  • Sales Proficiency
  • Data Entry
  • Warm Calling
  • Attention to Detail
  • Script Reading
  • Negotiation
  • Technical Skills
  • Strategic Decision-Making
  • Inbound and Outbound Calls
  • Advertising Management
  • Product Knowledge
  • Relationship Building
  • Administrative Support
  • Product Sales
  • Call Center Operations
  • Regulatory Compliance
  • Clerical Support
  • Appointment Scheduling
  • Customer Support
  • Team Collaboration
  • Sales Closing
  • Complex Problem-Solving
  • Product Merchandising
  • Multi-Line Phone Systems
  • Customer Complaint Resolution
  • Safety Regulations

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Trained and mentored [number] employees.
  • Resolved product issue through consumer testing.
  • Very Organized
  • Received a Adult Residential Licensing Certificate from the state of Pennsylvania Department Of Human Services as a Direct Care Staff worker

Certification

  • DCA - Direct Care Aide
  • Adult Residential Licensing

Very organized

I am very Organized with paperwork. I know how to work with a computer to navigate around situations. Im very friendly and know how to handle sales phone calls inbound or outbound. I am a very fast learner..

Languages

English
Full Professional

Timeline

Caregiver

Help At Home
07.2023 - 09.2023

Caregiver

BrightStar Care
11.2011 - 06.2023

Cashier

Bp Gas Station
10.2010 - 05.2011

Telemarketing Sales Representative

US Telemarketer Service
03.2000 - 05.2002

Cashier

Winn-Dixie Stores Inc.
01.1998 - 01.1999

No Degree - Phychology

Phoenix University Collage Online

GED -

Pittsburgh GED Center

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Kristin MayberryTelemarketing, Caregiver, Sales Rep