Kristin Mayes

Spearheads the development, implementation, and scaling of new supervision and coaching model for 5000+ employees throughout New York City's Department of Child Protection, Juvenile Justice, and Foster Care systems to facilitate change throughout the organization
• Served as a thought leader to build and implement a Diversity, Equity & Inclusion (DEI) - Racial Equity tool; Monitored progress and leveraged feedback for refinement to continually improve the effectiveness
• Developed and facilitated instructor lead and virtual learning programs that support adult learning and enhance Managerial and Administrators Coaching proficiency
• Conducted needs assessments to identify gaps across the Child Welfare Managerial practice to strengthen and develop new leaders within the organization resulting in retention and growth
• Partnered with Workforce Operations and Improvement team to ensure fidelity and continuous feedback process for quality assurance
• Built strategic partnerships across multiple business segments to coach executives and senior leaders to improve management structures and team cohesiveness
• Develops innovative and interactive learning solutions that engage learners and create a continuous learning culture

Oversaw the execution of the programmatic strategy to continually improve by evaluating program effectiveness and developing performance goals to drive productivity and quality of learning products
• Coached and managed a team of 6 employees; Partnered with Human Resources to attract and hire top talent, conduct training, and support professional development aligned with career goals and organizational knowledge retention
• Collaborated with stakeholders on workflow, administrative activities, and logistics required to deliver successful development programs and ensure alignment of program priorities with the business
• Led monthly audits of case records to analyze company quality indicators; Leveraged insights to provide guidance for improvement and scale efficiencies

• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources
• Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
• Helped with collection and analysis of data for preparation of progress reports.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks..
• Trained and assisted new employees on protocols and goals of the program
• Read & scored Request for Proposal (RFPs) submitted by private agencies for the Close to Home (CTH)
• Ensure incident reporting is timely and thorough
• Collaborated and strengthened partnerships with a variety of community representatives and stakeholders.
• Attended court proceedings, submitted documents and offered testimony.
• Maintained case records and legal documentation.
• Developed plans to strengthen family units.
• Wrote reports for family and caregivers, documenting progress, challenges and therapy milestones.
• Monitored youth behavior and offered guidance and support for positive change.
• Performed in advocacy capacity for troubled youth to provide access to resources.
• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
• Referred families to shelters, legal resources and educational programs.
• Worked with senior case managers to coordinate team development activities and trainings.
• Participated in team-building activities to enhance working relationships.