Kristin McCallum
Cathlamet,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Bartender/Restaurant Server
The Office 842
Longview, WA
11.2023 - Current
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons.
- Stocked service areas with supplies during slow periods.
- Assisted customers by presenting menus and addressing questions related to food options available.
- Informed customers of daily specials and signature menu items.
- Addressed complaints to kitchen staff and served replacement items.
- Crafted exceptional guest experiences by maintaining a polite and professional demeanor towards patrons.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Enhanced presentation of beverages through garnishing techniques to create visually appealing drink items.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
- Greeted patrons and provided excellent customer service.
Barista
Pour Me Espresso
Longview, WA
08.2023 - 11.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ground beans for espresso shots according to individual customer specifications.
- Operated cash registers to process customer payments.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Adhered to health department regulations concerning sanitation standards.
- Demonstrated expertise in crafting a wide range of specialty coffee beverages such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Went above and beyond by adorning beverages with personalized touches such as custom candy bowls, sauces, and whipped cream to provide customers with aesthetically pleasing and one-of-a-kind drink creations.
- Balanced cash drawers at the end of each shift.
- Provided excellent customer service to all customers.
Manager/Coffee Barista
Red Leaf Organic Coffee
Longview, WA
02.2020 - 08.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed vendor relationships by ensuring timely delivery of goods and services.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Prepared hot and cold coffee drinks according to customer specifications.
- Monitored expiration dates on products to ensure freshness of product served to customers.
- Maintained cleanliness of work area, including counters and equipment.
- Performed maintenance tasks such as descaling espresso machines and sanitizing surfaces.
- Assisted in preparing food items such as sandwiches and pastries for customers.
- Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
- Created attractive displays of products for sale at the counter area.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
Barista
Longview Latte
Longview, WA
11.2018 - 02.2020
- Developed creative recipes for signature coffees or blended drinks unique to the coffee stand.
- Operated cash registers to process customer payments.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Ground beans for espresso shots according to individual customer specifications.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Placed orders with suppliers for delivery of products required for daily operations.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Barista/Barista Shift Supervisor
Starbucks
Tacoma, WA
05.2017 - 11.2018
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Collected payments and provided accurate change.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Managed cash register and processed transactions with accuracy and integrity.
Security Officer
University of Puget Sound
Tacoma, WA
09.2016 - 05.2017
- Maintained accurate logs of all security related activities.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Provided escorts for visitors as needed throughout the facility.
- Responded to alarms and conducted investigations as required.
- Checked for safety hazards and took corrective action when necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored surveillance cameras and responded to suspicious activity.
- Received training in self defense and obstacle course techniques, including the use of pepper spray. Also obtained certification in CPR and first aid.
- Investigated all reported incidents of theft or vandalism on premises.
- Intervened when necessary during conflicts between students or concerning student safety issues.
- Issued warnings or citations for violations of university policies or regulations.
- Conducted investigations into suspicious activity on campus and reported findings to appropriate personnel.
- Intervened in potentially dangerous situations before they escalated out of control.
- Participated in drills simulating various emergency scenarios such as active shooter incidents or bomb threats.
- Monitored campus buildings, grounds, and parking lots to ensure safety of students, faculty, and staff.
- Investigated reports of theft, vandalism, and other crimes committed on campus property.
- Patrolled the campus in a marked vehicle or on foot to deter criminal activity.
Dispatcher/ Security Officer
Pierce County Security
Tacoma, WA
01.2015 - 09.2016
- Received and dispatched calls for emergency services.
- Ensured compliance with safety regulations and company policies.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Maintained logs of all incoming calls and assigned tasks.
- Developed strategies for improving efficiency within the dispatch department.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Ensured campus safety by monitoring activity and responding to incidents as needed.
- Reviewed campus safety protocols regularly to ensure compliance with state regulations.
- Dispatched Campus Safety personnel for various duties throughout the day.
- Liaised between university and prospective students and parents during tours and student visit days, answering questions regarding campus safety.
- Worked closely with Campus Safety and Security personnel to ensure a safe environment for all members of the university community.
Forestry Technician
US Forest Service
Enumclaw, WA
06.2012 - 01.2015
- Performed forest inventory and data collection of trail heads, and trail use.
- Responded quickly to wildland fires; assisted with containment efforts by clearing brush or constructing firebreaks.
- Supervised and enforced regulations protecting the Forest.
- Communicated effectively with public to answer questions about forestry, conservation and sustainability.
- Coordinated with volunteers and community groups to maintain trails and recreation sites.
- Identified hazardous conditions such as dead trees that may pose risks to public safety.
- Participated in prescribed burning activities to restore natural fire cycles to an area's ecosystem.
- Maintained records of field activities, including inventories, measurements, observations, and other information related to forestry operations.
- Cleaned and lubricated tools after use to ensure proper functioning during next use.
- Participated in monthly safety meetings to discuss safety protocols related to all operations.
- Performed routine maintenance tasks such as mowing, pruning vegetation, and weeding.
- Prepared reports documenting progress made on various projects throughout the season.
- Maintained records of trail usage patterns, visitor feedback, and other data related to the trail system.
- Ensured that all visitors were following established rules while using the trails.
- Installed signage along trails for public use and safety awareness.
- Participated in emergency response efforts when needed such as rescuing injured persons or responding to wildfires in the area.
- Informed supervisors of any issues that may arise during work shifts.
- Assisted with special events hosted by park personnel such as guided hikes or nature walks.
- Repaired eroded sections of trails by constructing rock steps or water bars.
- Conducted regular patrols of assigned areas in order to detect any unauthorized activity.
- Assisted with trail maintenance, including clearing brush and debris from trails.
- Monitored wildlife activity along designated trails in order to protect both humans and animals from harm's way.
- Operated chainsaws safely while cutting down trees blocking access routes.
- Inspected tools regularly for proper functioning prior to use.
- Removed hazardous materials like trash or fallen branches from trails.
- Worked collaboratively with fellow crew members to complete projects efficiently and safely.
- Constructed bridges over streams or creeks to provide safe passage for hikers.
- Built new trails using hand tools, power equipment, and mechanized earth-moving machines.
- Provided fire suppression and containment for wildland fires using hand tools, pumps, hoses and other equipment.
- Participated in post-incident reviews following successful completion of a wildfire assignment.
- Built containment lines around the perimeter of an active wildfire using shovels, Pulaskis and chainsaws.
- Coordinated with both federal and state agencies during incident response activities.
- Conducted mop-up operations to extinguish remaining hot spots and reduce the risk of further spread.
- Communicated regularly with Incident Command System personnel via radio transmissions about progress made in containing a fire.
- Assisted in training new firefighters on proper use of safety gear and techniques for containing wildfires.
- Provided written documentation of forest violations through citations and incident reports.
Education
High School Diploma -
Enumclaw Sr High School
Enumclaw, WA06-2012
Some College (No Degree) - Criminal Justice
Washington State University
Pullman, WASome College (No Degree) - Criminal Justice
Highline Community College
DesMoines, WASkills
- Payment Processing
- Beverage Preparation
- Staff Management
- Outgoing Personality
- Complex Problem-Solving
- Outstanding customer service
References
- Gary Howell- Wahkiakum County Sheriff- 360-749-5777
- Mary Coughlin- Supervisor Forest Service- 253-905-4277
- Christina Centioli- Starbucks Manager- 253-722-3596
- Jordan Kilgore- Red Leaf Manager- 360-560-4409
- JJ Davidson- Coworker- The Office 842- 360-431-0900
- Terrie Howell- 360-430-9908
Timeline
Bartender/Restaurant Server
The Office 842
11.2023 - Current
Barista
Pour Me Espresso
08.2023 - 11.2023
Manager/Coffee Barista
Red Leaf Organic Coffee
02.2020 - 08.2023
Barista
Longview Latte
11.2018 - 02.2020
Barista/Barista Shift Supervisor
Starbucks
05.2017 - 11.2018
Security Officer
University of Puget Sound
09.2016 - 05.2017
Dispatcher/ Security Officer
Pierce County Security
01.2015 - 09.2016
Forestry Technician
US Forest Service
06.2012 - 01.2015
High School Diploma -
Enumclaw Sr High School
Some College (No Degree) - Criminal Justice
Washington State University
Some College (No Degree) - Criminal Justice
Highline Community College
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