Kristin MCCLINTOCK
KILLEEN,TX
Summary
Well-qualified Administrative Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
The Heart And Vascular Center Valley View Hospital
Glenwood Springs, CO
02.2019 - 10.2021
- Supported billing staff by making corrections to invoices and insurance submissions.
- Created memoranda and documents to relay important information to staff.
- Performed time and attendance data entry, printed completed payroll and made necessary corrections.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Planned and supported staff office meetings by preparing agendas and setting up audio-visual equipment.
- Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and worked with insurance companies to obtain payments.
- Scheduled, rescheduled and cancelled appointments for patients.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Managed appointments, registrations and patient relations in busy Cardiology office.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Trained all new employees on records management system.
- Coordinated luncheons with Pharmaceutical Representatives.
Medical Billing Specialist
Paramount Professionals LLC
Glenwood Springs, CO
05.2015 - 02.2019
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Precisely evaluated and verified benefits and eligibility.
- Identified and resolved patient billing and payment issues.
- Trained new employees on multiple medical billing programs and data entry software.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
- Managed billing calendar and scheduled claims for payments.
- Adhered to established standards to safeguard patients' health information.
- Liaised between patients, insurance companies and billing office.
Medical Coding and Billing Specialist
Rocky Mountain Urology Valley View Hospital
Glenwood Springs, CO
02.2012 - 05.2015
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Verified signatures and checked medical charts for accuracy and completion.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Applied charges and updated patient records.
Materials Supervisor
Valley View Hospital
Glenwood Springs, CO
05.2010 - 02.2012
- Pulled, verified and packaged items for delivery to all departments of the hospital.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and other shipping companies.
- Prepared distribution documents and invoices, processed orders and fielded client questions.
- Lead team of 6 employees packaging, palletizing and delivering stock to all departments of the hospital.
- Verified shipment details and progress according to schedules to maximize production success.
- Divided and categorized cargo received and redirected shipments in response to department requests.
- Collaborated with Hospital Directors to manage supplier relationships, product inventory and purchasing across multiple companies.
- Maintained optimal inventory levels to meet hospital demands.
- Trained, mentored and monitored employees to boost compliance with performance and quality standards.
- Supervised and directed 6+ central supply employees across multiple work teams in fast-paced hospital setting.
- Maintained established levels of goods based on forecasts and demand to fulfill orders on time.
Store Manager
Pier One Imports
Glenwood Springs, CO
08.2007 - 05.2010
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted store trends to facilitate planning.
- Developed new store location from ground up by hiring and training efficient team.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
High School Diploma -
Niwot High School
Niwot, CO05.1988
Skills
- Schedule Management
- Resource Coordination and Allocation
- Database and Client Management Systems
- Multitasking and Time Management
- Strong Organizational Skills
- Task Prioritization
- Document and File Management
- Relationship Building
- Payroll Administration
- Administrative Procedures
- Clerical Staff Oversight
Timeline
Administrative Assistant
The Heart And Vascular Center Valley View Hospital
02.2019 - 10.2021
Medical Billing Specialist
Paramount Professionals LLC
05.2015 - 02.2019
Medical Coding and Billing Specialist
Rocky Mountain Urology Valley View Hospital
02.2012 - 05.2015
Materials Supervisor
Valley View Hospital
05.2010 - 02.2012
Store Manager
Pier One Imports
08.2007 - 05.2010
High School Diploma -
Niwot High School
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