KRISTIN McCormick
Summary
Encouraging manager and analytical problem-solver with a unique set of talents contributing to effective team building, leadership, and motivation. Exceptional customer relations aptitude and strong relationship-building skills foster positive connections with clients. Proficient in independent decision-making and sound judgment, consistently making impactful contributions to company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
20
20
years of professional experience
Work History
Mgr-Physician Practice
Ascension St Vincent's Hospital
04.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined billing processes for improved efficiency and accuracy in claim submission.
- Collaborated with other departments to resolve billing discrepancies, promoting interdepartmental cooperation.
- Facilitated timely vendor payments by maintaining an organized accounts payable process flow and tracking system.
- Coordinated cross-functional teams in executing complex renovation projects while minimizing disruptions to daily operations.
- Self-motivated, with a strong sense of personal responsibility.
Secretary
Haddock Timber Inc.
05.2017 - 04.2018
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Answered telephone inquiries from clients, vendors and the public
- Provided clerical support to company employees, including copying, faxing and file management
- Directed guests and routed deliveries and courier services
- Screened applicant resumes and coordinated both phone and in-person interviews
- Opened and properly distributed incoming mail
- Organized all new hire, security and temporary paperwork
- Obtained signatures for financial documents and internal and external invoices
Pharmacy Tech
CVS
01.2009 - 07.2013
- Correctly completed pharmacy paperwork, including daily and weekly reports
- Prepared medications such as emulsions, liquids, powders and ointments
- Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care
- Received and accurately processed written prescriptions from customers using RxEVO computer system
- Hand counted control medications, measured liquids and reconstituted antibiotics
- Assessed the correct identity, strength and purity of medications
- Partnered with management team to develop and implement in-store programs to increase sales
- Effectively prioritize tasks and organized workflow to increase efficiency
- Completed accurate cycle counts, inventory management and will-calls for customers
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations
Insurance/self pay
Baptist Home Health Care
11.2004 - 07.2006
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Collected co-payments or full payments from customers
- Reviewed and verified customer information and insurance provider information
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Effectively resolved insurance rejections and other billing issues
Education
High School Diploma -
NewCastle Chrysler High School
NewCastle, Indiana01.1998
Skills
- Data entry
- New hire onboarding
- HIPAA
- Patient confidentiality Insurance
- Billing expert
- Interpersonal communication
- Multitasking
- Committed to quality assurance
- Customer service
- Time management
- Shift scheduling
- Decision-making
- Operations management
- Team leadership
- Coaching and mentoring
Timeline
Mgr-Physician Practice
Ascension St Vincent's Hospital
04.2018 - Current
Secretary
Haddock Timber Inc.
05.2017 - 04.2018
Pharmacy Tech
CVS
01.2009 - 07.2013
Insurance/self pay
Baptist Home Health Care
11.2004 - 07.2006
High School Diploma -
NewCastle Chrysler High School
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