Kristin McLallen
Lakewood Ranch,FL
Summary
I will write this after I put into chatgpt
Overview
36
36
years of professional experience
1
1
Certification
Work History
Research Analyst, Corporate and Public Finance New Issues
- Reviewed and analyzed financial statements of new securities offerings
Senior Director, Operations
Premise Health
07.2015 - 06.2024
- Oversee management and operations of multiple onsite corporate health centers specializing in preventive/primary care, occupational health, physical therapy, nutrition, behavioral health and pharmacy services, including new site implementations for several large corporate clients
- Serve as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value-added strategies and ability to proactively identify client needs related to healthcare trends
- Create site budgets and analysis of factors related to staffing, capacity, utilization, margins, ROI, service offerings and performance metrics to ensure P&L oversight
- Direct all quality improvement programs and accreditation processes across multiple health centers
- Implement processes and develop action plans to improve overall performance of individual sites, customer service, efficiency and compliance
- Provide effective leadership, coaching and mentoring at the site level
- Lead training committee for organization-wide initiative of ‘ART of Quality Service’ specific to improving member experience and creating moments of impact
- Coordinate revenue cycle activities at the site level and work closely with RCM group to minimize coding errors, denials and reduce A/R delays
- Maintain and update client benefits matrix, including implementation of HDHPs
- Function as client leadership contact to support retention and growth of the business with emphasis on client satisfaction, value-added propositions and focus on opportunities for expansion of new, or existing, service offerings
- Lead/participate in client meetings to support strategic initiatives and align goals with ability to build strong relationships at all levels
- Identify strategic partners for Premise Health to provide programs for multiple clients including biometrics, mobility and ergonomics assessments, onsite skin cancer screenings and mobile mammograms
- Perform data analytics to provide client with regular reports on health-care trends, clinic utilization, productivity, outcomes of screening/wellness initiatives, and overall value of services
- Plan and coordinate mass flu clinics, COVID-19 vaccinations, screening programs and onsite health-education and wellness seminars
Practice Administrator/Site Director, Weill Cornell Physicians at156 William
Weill Cornell Medical Center
03.2013 - 07.2015
- Recruited to launch start-up of multi-specialty practice and provide oversight of administrative functions, budgeting, business affairs, marketing, shared staff supervision and facilities-related management
- Prepare and manage common operating and facility budgets, monitor expenses and other financial activity via monthly reporting
- Reconcile charges with appropriate accounts and meet with accounting to make necessary transfers
- Present site financial and statistical analyses to Department Administrators on a quarterly basis
- Responsible for all procurement activities and common facility costs
- Review all leases, contracts, invoices and bills related to the facility and insure prompt and correct payment/resolution
- Oversee facility and equipment issues
- Negotiate vendor service contracts
- Develop statistical staffing models to assess and review staffing on a regular basis
- Coordinate front-desk processes with revenue cycle to improve efficiency and collections
- Analyze A/R trends including co-pay collections and denials to identify roadblocks
- Implement patient-flow processes to improve throughput and quality of care
- Use Lean Management principles to streamline workflows, standardize check-in protocols, and reduce redundancies
- Maintain practice compliance with Medical College, Physician Organization, departments, regulatory agency policy and procedures
- Establish site-specific procedures to ensure compliance
Practice Site Manager, Center for Prenatal Pediatrics and Ultrasound Manager, OB/GYN
Columbia University Medical Center
11.2008 - 02.2013
- Participated in design, layout and functionality, as well as coordinating construction and start-up of new ultrasound/clinical practice
- Oversight of facilities issues and maintenance, ensuring compliance with faculty-practice initiatives and regulatory agencies
- Prepared and submitted documentation and ultrasound studies for accreditation of ultrasound sites
- Managed clinical (non-faculty) and administrative staff and supervised daily operations of OB/GYN ultrasound across multiple sites, with responsibility of hiring, training, payroll and performance reviews
- Responsible for physician clinical practices at specialty center
- Involved in annual budget planning and compensation decisions with Divisional Administrator
- Monitored revenue cycle activities and identified potential revenue issues
- Accountable for daily on-time charge entry and meeting compliance deadlines for clinical services
- Ordered and maintained supply level of medical and office supplies, and tracked expenses
- Attended university-sponsored patient satisfaction courses and implemented protocols within practices
- Coordinated purchases, service and maintenance of ultrasound equipment with key role in purchasing decisions and negotiating service contracts with vendors
- Chaired ultrasound management and practice committees
- Co-authored ultrasound and practice guidelines documentation
Registered OB/GYN Sonographer, Maternal-Fetal Evaluation Unit
St. Luke’s-Roosevelt Hospital Center
06.2005 - 11.2008
- Performed all types of obstetric and gynecologist ultrasound exams, including fetal echocardiograms, with particular concentration in high-risk pregnancy
- Assisted physicians with various ultrasound-guided procedures
Deputy Graphics Editor/News Editor
The Wall Street Journal
01.1992 - 01.1999
- Supervised daily production and publication of graphic and editorial artwork and content
- Managed staff of25 graphic artists with responsibilities for hiring, performance reviews and department annual budget
- Research, conceptualized and created relevant information graphics to accompany stories
- Worked closely with outside information sources, reporters, editors, bureau chiefs and the managing editor to develop coherent, accurate graphic representations of economic and financial trends
- Wrote Money and Investing columnInvestment Insight
Assistant Marketing Manager
IDD Information Services
01.1988 - 01.1992
- Created marketing literature for financial-database products
- Managed company-wide market research effort
- Acted as liaison to current clients to maintain relationships and consult on special projects
- Solicited new clients and conducted on-site and in-house training sessions
- Reorganized and streamlined pricing schedules and in-house billing systems
Education
Certificate - Diagnostic Medical Sonography
Sanford-Brown Institute
New York, NY01.2005
BA - Economics
University of Illinois
Champaign-Urbana, IL01.1988
Skills
- Multi-Site and Multi-Practice Health-Care Operations
- Administration and Operational Planning
- Facilities Management
- Quality and Performance Improvement
- Budgeting and Financial Reporting
- Relationship and Team Building
- Decision-Making and Problem Solving
- Business Development and Growth Strategy
- Contracts and Vendor Negotiations
- Staff Training and Development
- Customer Service
- Electronic Medical Records
- Process Improvement and Standardization
Certification
Pricing Strategy Advisor (PSA) Certified
Luxury Home Certification (LHC)
Timeline
Senior Director, Operations
Premise Health
07.2015 - 06.2024
Practice Administrator/Site Director, Weill Cornell Physicians at156 William
Weill Cornell Medical Center
03.2013 - 07.2015
Practice Site Manager, Center for Prenatal Pediatrics and Ultrasound Manager, OB/GYN
Columbia University Medical Center
11.2008 - 02.2013
Registered OB/GYN Sonographer, Maternal-Fetal Evaluation Unit
St. Luke’s-Roosevelt Hospital Center
06.2005 - 11.2008
Deputy Graphics Editor/News Editor
The Wall Street Journal
01.1992 - 01.1999
Assistant Marketing Manager
IDD Information Services
01.1988 - 01.1992
Research Analyst, Corporate and Public Finance New Issues
Pricing Strategy Advisor (PSA) Certified
Luxury Home Certification (LHC)
Certificate - Diagnostic Medical Sonography
Sanford-Brown Institute
BA - Economics
University of Illinois
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