Kristin McShea
Client Services, Sales, and Marketing Professional
Chicago,IL
Summary
Project Leader with 12+ years of experience coordinating in diverse capacities in several industries. Driven by results, I elevated Chicago South Loop Hotel's revenue by 21% through strategic sales and marketing initiatives. At Coalition Space, I led quality assurance and collaborated with developers on a new coworking Property Management System developed from scratch, to find bugs and issues with my expertise of the industry. My approach combines past experience with the eagerness to learn, relationship building, and ensuring client success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Leader /Software Quality Assurance Analyst
Coalition Space / OpenYourOffice
03.2021 - 03.2024
- Observed progress of each project,
- Conducted quality assurance and testing on a new coworking Property Management System identifying bugs and defects
- Managed team meetings and discussed project's goals and objectives.
- Provided customer service and support to members and staff learn and understand the roles of each team member in the new projects and systems launched.
- Responsible for all data imported into the system from testing to launching of the PMS.
- Collaborated with the marketing team to develop and identify marketing campaigns to get messages across for the coworking space to increase traffic.
Client Service Coordinator /Client Success Manager
Rewards Network Inc.
01.2019 - 06.2020
- First of 5 members to be promoted to Client Success Manager
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates with the utilization of Salesforce.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reached out to accounts regularly to check on needs, understanding business operations and offer upgraded services.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Sales & Community Manager
Coalition Space: Energy
03.2017 - 07.2018
- Streamlined operations by communicating efficiently with members.
- Kept meticulous records, budget management, and internal collaboration with the other 6 offices and maintained the organization of their accounts.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Created policies and procedures for successful community management.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Aided upper-level leaders by completing histpry/forecast and occupancy reports for executive action planning.
- Developed marketing campaigns centered around Coalition Space: Energy and the word "Energy"
- Re-designed the Coalition Space Energy logo to be more edgy
Sales & Marketing Coordinator
Chicago South Loop Hotel
09.2015 - 02.2017
- Built local sales and marketing plan for each targeted district within defined territory.
- Negotiated more favorable rates and services to groups when booking blocks for events or SMERF market individuals.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Collaborated with leadership to identify marketing and communication needs for team and guests.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Provided written and oral feedback on market conditions, performance reviews, and goals reached.
- Chicago South Loop Hotel rose 21% in revenue from 2015 to 2016. (A down year in the industry, overall).
Corporate Marketing Coordinator
Berkshire Hathaway HomeServices
07.2011 - 01.2014
- Answered general marketing department inquiries by email, phone, and mail.
- Planned and executed internal and external marketing events.
- Created engaging brochures and flyers for Realtors to use for promotional materials and distribution.
- Created and managed social media campaigns to increase brand engagement.
- Launched the rebranding and redevelopment of the company's identity when company was taken over by Berkshire Hathaway.
Education
Bachelor of Science - Marketing
05.2011
- Extracurricular Activities: Habitat for Humanity, University of Dayton Chapter 2008-2011
- Study Abroad: Budapest, Hungary; Finance
- Study Abroad: Angers, France; French, Marketing
- Capstone Project: Sales and Comprehension Project, Rolex Defined. Identified the history, diverse products, and strategies Rolex uses that make them still one of the top luxury watch makers and sellers in the world.
Skills
- Diagnostic Analysis
- Documentation And Reporting
- Project Management
- Customer Relationship Management (CRM)
- Collaborative Project Development
- Universal Acceptance Testing
- Conflict Management
- Data Collection
- Consultative Sales
- Report Generation
- Product Knowledge
- Customer Service
- Research
- Account Management
- Problem-solving abilities
- Upselling
- Listening Skills
- Relationship Building
- Quality Control
- Negotiation Skills
Certification
- Certified Scrum Master, 2024-2026
Timeline
Project Leader /Software Quality Assurance Analyst - Coalition Space / OpenYourOffice
03.2021 - 03.2024
Client Service Coordinator /Client Success Manager - Rewards Network Inc.
01.2019 - 06.2020
Sales & Community Manager - Coalition Space: Energy
03.2017 - 07.2018
Sales & Marketing Coordinator - Chicago South Loop Hotel
09.2015 - 02.2017
Corporate Marketing Coordinator - Berkshire Hathaway HomeServices
07.2011 - 01.2014
University of Dayton - Bachelor of Science, Marketing
Similar Profiles
Ibrahima DialloIbrahima Diallo
Immigration and Outreach Programs Director at African Communities Public Health Coalition (African Coalition)Immigration and Outreach Programs Director at African Communities Public Health Coalition (African Coalition)
Deidra ReeseDeidra Reese
Statewide Operations and Program Director at Ohio Coalition on Black Civic Participation/ Ohio Unity CoalitionStatewide Operations and Program Director at Ohio Coalition on Black Civic Participation/ Ohio Unity Coalition
Keith OlstromKeith Olstrom
Senior Fire Alarm Design Engineer at PSP Kennedy Space Center, BOSS Space Port, KSC SpaceSenior Fire Alarm Design Engineer at PSP Kennedy Space Center, BOSS Space Port, KSC Space
Anna Levina, NP-BCAnna Levina, NP-BC
Emergency Department RN at Multiple AgenciesEmergency Department RN at Multiple Agencies
EDDY GRAFFEEDDY GRAFFE
Digital Strategy Consultant & Marketing Project Lead at Antena Tres Directo (A3D)Digital Strategy Consultant & Marketing Project Lead at Antena Tres Directo (A3D)