Kristin Medina
Paterson,NJ
Summary
Dynamic leader with a proven track record, adept in enhancing customer experience and streamlining retail operations. Excelled in problem-solving and fostering team productivity, significantly boosting customer satisfaction. Skilled in inventory control and customer service, achieving notable sales growth. Recognized for exceptional time management and attention to detail, cultivating a loyal customer base and a positive work culture.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Dr. Martens
06.2021 - 01.2025
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly
Sales Supervisor
Dr. Martens
08.2019 - 06.2021
- Monitored daily sales performance and provided feedback to each team member.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
Dr. Martens
05.2018 - 08.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Demonstrated respect, friendliness, and willingness to help whenever needed.
Education
High School Diploma -
Homeschool
New York06-2017
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store operations
- Store organization
- Time management
- Store opening and closing
- Attention to detail
Timeline
Assistant Store Manager
Dr. Martens
06.2021 - 01.2025
Sales Supervisor
Dr. Martens
08.2019 - 06.2021
Sales Associate
Dr. Martens
05.2018 - 08.2019
High School Diploma -
Homeschool
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