Kristin M. Friday
Summary
Dynamic retail leader with a proven track record at Oklahoma City Golf & Country Club, driving sales growth from $800K to $1.26MM. Expert in data analysis and dedicated to exceptional customer service, I excel in team leadership and project coordination, consistently delivering results through strategic merchandising and promotional initiatives.
Overview
19
19
years of professional experience
Work History
Director of Retail / Buyer
Oklahoma City Golf & Country Club
Oklahoma City, OK
02.2018 - Current
- Manage the retail operations in the Golf Shop, Athletic Center, and Pool Shop.
- Provide membership with an elevated level of personal, customized service.
- Source and buy goods to sell within each shop, including traveling to national and regional shows.
- Track and analyze sales data to forecast future buys, and evaluate appropriate inventory levels.
- Create and execute merchandise displays on a consistent basis.
- Develop promotional and marketing strategies to drive sales and serve the membership.
- Train staff on product features and benefits.
- Develop and track membership data, and sales information for special orders and events.
- Conduct and reconcile quarterly inventory.
- Have contributed to the growth in sales from $800K in 2018 to $1.26MM in 2024.
- Proficient in the Microsoft Office Suite.
Administrative Support Assistant
Keller Williams
Oklahoma City, OK
10.2017 - 02.2018
- Supported the leadership team with administrative tasks, as directed.
- Operated the switchboard, fielding calls from agents and prospective clients.
- I opened and closed the office daily, ensuring all reporting and software programs were up-to-date with daily activities and statuses.
- Tracked the statuses of leads for both properties and prospective real estate agents.
- Onboarded new agents with all appropriate paperwork, ensuring files were complete and up-to-date.
- Assisted with team and morale-building activities: breakfasts, holiday meals, and events.
Customer Service Representative
Retirement Investment Advisors
Oklahoma City, Oklahoma
08.2015 - 10.2017
- I supported the team of investment advisors in an administrative capacity, and fielded requests from clients for information or documents.
- Entrusted with sensitive financial information for the purposes of preparing client files for meetings.
- Ensuring proper, up-to-date, and accurate documentation, as required by law and the firm, for each client file and meeting.
- Track data for client events and appreciation dinners.
- Prepare, organize, and distribute mailings.
- Call clients to schedule meetings, and ensure client satisfaction.
- Research, prepare, and distribute financial articles and tips for the Marketing Department to use in weekly email distribution.
Land Technician II
Chesapeake Energy Corporation
OKC, OK
05.2010 - 08.2015
- Assistant to the Land Manager for South Texas.
- Prepare documents for negotiation and execution.
- Create and manage maps and spreadsheets depicting acreage inventory, competitor data, trade information, and wells on the drill schedule.
- Communicate management directives to the team, and oversee data tracking projects.
- Draft expedited requests for presentations and reports.
- Coordinate and lead monthly meetings for technicians in the group.
- Manage team calendars and scheduling of events.
- Peer Mentor to Land Techs.
- Utilize Microsoft Office 2010 and 2013, with an emphasis on Excel.
Sales Associate
Samuel Gordon Jewelers
OKC, OK
04.2006 - 05.2010
- Generated $3.6 million in sales.
- Provided a high level of customer service and product education to clients.
- Designated to oversee the merchandising of product collections, and inventory counts.
Education
Bachelor of Liberal Arts and Sciences -
Wichita State University
Wichita, Kansas12.1999
Skills
- Data analysis with strong attention to detail and accuracy
- Organized and efficient management of information
- Dedication to excellent customer service
- Strong communication skills, both written and verbal
- Efficient project and event coordination skills
- Coaching and mentoring
- Team leader
Organizations Supported
- A21 Campaign
- United Way
- Salvation Army
- Propel Women
Accomplishments
- Quoted in PGA Magazine for Best Retail Practices
- Consistently voted as a "Top 100 Golf Shop" by the Association of Golf Merchandisers for 5 of 6 years since 2018
Timeline
Director of Retail / Buyer
Oklahoma City Golf & Country Club
02.2018 - Current
Administrative Support Assistant
Keller Williams
10.2017 - 02.2018
Customer Service Representative
Retirement Investment Advisors
08.2015 - 10.2017
Land Technician II
Chesapeake Energy Corporation
05.2010 - 08.2015
Sales Associate
Samuel Gordon Jewelers
04.2006 - 05.2010
Bachelor of Liberal Arts and Sciences -
Wichita State University
Similar Profiles
Alexis LoweAlexis Lowe
Server at Oklahoma City Golf and Country ClubServer at Oklahoma City Golf and Country Club
Andrew MichalekAndrew Michalek
Golf Course Groundskeeper at Brandermill Country Club, Birkdale Golf ClubGolf Course Groundskeeper at Brandermill Country Club, Birkdale Golf Club
Addisen rainsAddisen rains
Beverage Cart Attendant at The Players Club Golf and Country ClubBeverage Cart Attendant at The Players Club Golf and Country Club
Carter BixlerCarter Bixler
Retail Buyer/Retail Analyst at Cannabist Company (Formerly Columbia Care)Retail Buyer/Retail Analyst at Cannabist Company (Formerly Columbia Care)
ANEYSA MITCHAMANEYSA MITCHAM
Retail Buyer/Retail Cashier at Once Upon A ChildRetail Buyer/Retail Cashier at Once Upon A Child