Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

KRISTIN M HOBSON

Kingston,MI

Summary

Dynamic Consumer Service Associate with extensive experience at Elevance Health, excelling in problem-solving and effective communication. Proven track record in training and mentoring teams, enhancing member satisfaction, and managing complex inquiries. Proficient in Microsoft Office, demonstrating strong attention to detail and a commitment to delivering exceptional service.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Consumer Service Associate

Elevance Health
04.2021 - Current
  • Company Overview: Carelon Diversified Business Group.
  • As a Consumer Service Associate Health Guide for DBG, I have been able to build upon my health insurance knowledge while assisting our members with their health insurance needs over the phone, chat, and email.
  • I have used this as a tool to be a team lead in this position.
  • I also assist with training and mentoring my coworkers and new trainees.
  • I currently work with my manager on special projects, and assist with difficult member issues and resolutions.
  • I provide prompt resolutions to client inquiries and questions, with compassion and empathy.
  • I demonstrate excellent problem-solving skills and resolve members' needs in a timely manner.
  • I manage inquiries for claims issues and resolution, authorizations, benefit inquiries, provider status, grievances and appeals, and eligibility status.

Consumer Service Associate

Anthem Blue Cross Blue Shield
09.2019 - 04.2021
  • Assisted with training new associates on processes and procedures.
  • I worked as a team lead, assisting with training and mentoring my coworkers.
  • I work with my entire team on inventory management, including weekly individual reviews.
  • Managed customer inquiries through multiple communication channels.
  • Addressed complaints efficiently to ensure member satisfaction and retention.

Customer Care Representative II

Anthem Blue Cross Blue Shield
10.2018 - 09.2019
  • I started my career on Anthem’s front line as a member advocate for National Accounts.
  • I educate our members about their medical policy, including benefits, claims, accumulators, and limitations.
  • I can multitask through many different programs in a timely manner to answer our members' inquiries.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

General Manager

All Star Bowl i
09.2005 - 08.2018
  • Oversaw daily operations to ensure efficiency and productivity across all departments.
  • I have been responsible for organizing the leagues that bowl at the center, promoting corporate and private parties, leagues, coaching, and tournaments.
  • I had 15 to 20 employees under my supervision.
  • Trained employees on duties, policies and procedures.

Education

ASSOCIATE’S DEGREE - Executive Business Degree

INDIANA BUSINESS COLLEGE
12.1994

High School -

BEN DAVIS HIGH SCHOOL
05.1992

Skills

  • Customer service excellence
  • Health insurance knowledge
  • Research and analysis
  • Problem solving
  • Time management
  • Inventory management
  • Critical thinking
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Microsoft Office proficiency
  • Claims resolution
  • Conflict resolution

Certification

  • AIC (Associate in Claims), 05/01/01
  • INS 21, INS 22, INS 23 (General Insurance), Completed 1998

References

References available upon request.

Timeline

Consumer Service Associate

Elevance Health
04.2021 - Current

Consumer Service Associate

Anthem Blue Cross Blue Shield
09.2019 - 04.2021

Customer Care Representative II

Anthem Blue Cross Blue Shield
10.2018 - 09.2019

General Manager

All Star Bowl i
09.2005 - 08.2018

ASSOCIATE’S DEGREE - Executive Business Degree

INDIANA BUSINESS COLLEGE

High School -

BEN DAVIS HIGH SCHOOL

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