Kristin Misius
Sun Valley,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and enthusiastic. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
17
17
years of professional experience
Work History
Painter/Decorator
STZ Painting & Decorating
06.2021 - Current
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as bedrooms, kitchens, hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Repaired wall holes and scrapes.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Calculated amount of paint and other materials needed for each job accurately.
- Removed wallpaper and sanded surfaces to prepare for paint application.
Food Court Employee/ Staff Member
Costco
06.2018 - 05.2021
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined kitchen processes by working efficiently under pressure, minimizing wait times for customers.
- Contributed to a positive work environment by maintaining a strong work ethic, supporting colleagues when needed, and consistently arriving on time for shifts.
- Handled cash transactions accurately, contributing to balanced registers and streamlined financial reporting.
- Collaborated with team members to maintain a clean and organized food court environment for optimal customer experience.
- Increased customer loyalty by addressing concerns promptly and professionally, fostering positive relationships with patrons.
- Maintained a smooth flow of operations during high-volume periods by effectively managing multiple orders at once.
- Contributed to the improvement of sales performance by promoting daily specials and upselling menu items when appropriate.
- Assisted management in reducing food waste by implementing inventory control measures and monitoring stock levels.
- Continuously improved product knowledge in order to answer customer inquiries confidently and provide accurate information about ingredients or allergens.
- Provided exceptional service through active listening, understanding customer needs, and making suitable recommendations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Supported fellow team members during rush periods, demonstrating adaptability and strong teamwork skills.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged repeat business.
- Ensured compliance with food safety guidelines and maintained proper sanitation practices for health department inspections.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Food Service/ Line Cook
Portillios
04.2016 - 07.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Store Manager
SUBWAY®Restaurants
10.2007 - 04.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee relationships, reducing staff turnover rates significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
GED -
Downers Grove South High School
Downers Grove, IL06.2005
Skills
- Strong Work Ethic
- Excellent customer service
- Attention to Detail
- Indoor and Outdoor Painting
- Effective Multitasking
- Team Player
- Problem-Solving
- Safety awareness
Outdoor and Family time
When not working I love to spend time with my children, fiancé and out army of dogs. We have a Aussie an Aussie/husky mix and two chiweenies. and also two cats.
We like to spend time outside hiking, swimming, rockhounding and exploring!
Timeline
Painter/Decorator
STZ Painting & Decorating
06.2021 - Current
Food Court Employee/ Staff Member
Costco
06.2018 - 05.2021
Food Service/ Line Cook
Portillios
04.2016 - 07.2018
Store Manager
SUBWAY®Restaurants
10.2007 - 04.2016
GED -
Downers Grove South High School
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