KRISTIN MONZO
Summary
Results-driven Sales professional with a diverse background in business operations, health and fitness management, and extensive customer-facing experience in relationship-centric sales organizations. Leveraging strong emotional intelligence and sound business acumen to forge relationships with key stakeholders and elicit customer needs.
Overview
15
15
years of professional experience
Work History
Pilates Instructor
BODYBAR Fitness
08.2024 - Current
- Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
- Maintained a clean and organized studio space, ensuring a safe environment for all participants.
- Developed strong relationships with clients, resulting in high retention rates and referrals.
- Enhanced mind-body connection for clients through focused breathing techniques and meditation practices.
Technical Sales Specialist
Campers Inn RV DBA Dylan's RV Center
12.2020 - 05.2024
- Continually expanded knowledge of luxury RV product lines and competitor lines.
- Collaborated with customers and asked questions to assess needs and budgets.
- Manage CRM system to engage with customers and manage prospects
- Maintained professional relationships with clients and manufacturers representatives.
- Sold $5.8M of inventory which was 28% of total year's sales
- Became product and brand expert to differentiate merchandise from competitors
Founder & Certified Yoga Instructor
Wrkfit LLC
10.2015 - 07.2023
- Partnered with companies HR departments and experience managers to create personalized onsite wellness programs for employees and offered operations consulting to boutique fitness and yoga studios to increase employee engagement.
- Oversaw a team of three yoga instructors to deliver yoga and meditation classes to employers based on a customized plan to address employee needs and overall health
Key Shift Leader & Customer Service Lead
Lululemon
07.2015 - 09.2020
- Led a team of 25 Sales professionals with accountability for ensuring consistently high-quality guest experiences while overseeing daily business operations
- Grew store revenue from $3M to $6.5M within five years and managed all financial reporting, sell through, cash deposits, and daily sales goal reporting to continuously exceed revenue targets
- Customer Service Lead at the onset and height of Covid19 pandemic to mitigate overwhelming demand, ensure continuity of business operations, and deploy new processes in a rapidly evolving environment
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Director of Sales & Marketing
Anjali Power Yoga
02.2014 - 01.2016
- Develop and implement sales and marketing strategies to increase revenue and drive business growth for multiple locations.
- Conduct market research to identify trends, customer preferences, and competitor activities, and use this information to inform sales and marketing strategies.
- Create and manage a marketing budget, and allocate resources to various marketing channels, such as online advertising, social media, email marketing, and events.
- Collaborate with studio managers and instructors to develop and promote new yoga classes, workshops, and events, and ensure consistent messaging across all marketing channels.
- Develop and maintain relationships with key stakeholders, such as local businesses, community organizations, and media outlets, to enhance the brands reputation and visibility.
Studio Manager
Anjali Power Yoga
09.2009 - 02.2014
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
Interior Design Sales Lead
Closets By Design
02.2019 - 12.2021
- Collaborated with engineers to create custom closet designs for clients.
- Successfully presented and negotiated prices for designs, resulting in immediate sales during initial appointments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Consistently achieved monthly sales averaging 65k, with peak performance reaching 89k in highest sales month.
- Communicated regularly with territory and sales managers for daily support and strategic planning for accounts.
Education
Bachelor of Science (BS) - Economics
Rutgers University
Camden, NJRYT Certified in Baptiste Power Yoga -
Anjali Power Yoga
08.2010
Skills
- Client Relationship Management
- Customer Engagement
- Training & Development
- Strategic Solutions
- Customer Retention / Growth
- Business Development
- Client Support Services
- CRM Systems Management
- Market & Data Analysis
Timeline
Pilates Instructor
BODYBAR Fitness
08.2024 - Current
Technical Sales Specialist
Campers Inn RV DBA Dylan's RV Center
12.2020 - 05.2024
Interior Design Sales Lead
Closets By Design
02.2019 - 12.2021
Founder & Certified Yoga Instructor
Wrkfit LLC
10.2015 - 07.2023
Key Shift Leader & Customer Service Lead
Lululemon
07.2015 - 09.2020
Director of Sales & Marketing
Anjali Power Yoga
02.2014 - 01.2016
Studio Manager
Anjali Power Yoga
09.2009 - 02.2014
Bachelor of Science (BS) - Economics
Rutgers University
RYT Certified in Baptiste Power Yoga -
Anjali Power Yoga
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