Results-driven professional skilled in problem-solving and customer service. Known for effective communication and collaboration, with a track record of enhancing participant engagement and addressing challenges through innovative solutions.
Overview
3
3
years of professional experience
Work History
Day Program Instructor
Momentum 4 All
Thousand Oaks, California
01.2025 - Current
Facilitated engaging activities for participants in a supportive learning environment.
Assisted in developing individualized plans for participant growth and skill enhancement.
Collaborated with team members to ensure smooth daily program operations.
Monitored participant progress and provided feedback for continuous improvement.
Implemented safety protocols to maintain a secure environment for all participants.
Encouraged social interaction among participants to foster communication skills.
Maintained clear documentation of participant attendance and program activities.
Addressed challenging behaviors using behavior modification techniques such as redirection.
Attended meetings, training and activities to enhance skills and credentials.
Encouraged client participation in all aspects of the program including recreational activities.
Assistant Manager
Corner Liquors
Greenbrier , TN
08.2022 - 10.2024
Assisted customers with product selections and provided recommendations.
Maintained inventory accuracy through regular stock checks and organization.
Trained new employees on store policies and customer service standards.
Implemented promotional displays to enhance product visibility and sales.
Processed transactions accurately using point-of-sale systems.
Resolved customer inquiries and complaints in a professional manner.
Collaborated with suppliers to order products and negotiate terms effectively.
Maintained up-to-date knowledge of company products and services.
Ensured compliance with safety regulations and company policies.
Resolved conflicts between team members in an effective manner.
Developed a system for tracking inventory and ordering supplies as needed.