Kristin Moore
San Antonio,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Christus Santa Rosa
02.2022 - Current
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
Server/Supervisor
Estancia del Norte
03.2021 - 01.2022
- Actively contributed ideas during weekly management meetings for menu updates and special events, resulting in increased customer interest and repeat business.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Server/Bartender
JW Marriott
10.2017 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Contributed to inventory management by monitoring stock levels.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associates -
ITT
San Antonio03.2016
Coding and Billing Certification - undefined
Career Point
San Antonio05.2004
Skills
- Obtaining and verifying demographics and insurances
- Scanning documents, information and orders to patients accounts
- Answering phones, questions and directing calls to designated areas
- Liquor, beer, and wine knowledge
- Food and preparation knowledge from different types of cuisines
- Training and Supervising staff in order to ensure successful dining experiences
- Patient check-in
- Friendly and outgoing
- Customer service
- Problem-solving
- Team leadership
- Multitasking and organization
- Data entry
- Patient education
- Money handling
- Phone and email etiquette
- Verbal and written communication
- Flexible schedule
- Training coordination
- Medical terminology
- Electronic health records
- Records maintenance
- Registration management
- Medical coding
- Medical billing
- Insurance billing
- Referral coordination
- Registration and admissions
- Patient identity verification
- Appointment reminders
- Health insurance knowledge
- Registration and scheduling
- Punctual and hardworking
- Insurance verifying
- Patient documentation
- Resolving problems
- Clerical and filing support
- Benefits explanation
- Insurance authorizations
- Attention to detail
- Medical insurance
LANGUAGES
English and Spanish
Timeline
Patient Access Representative
Christus Santa Rosa
02.2022 - Current
Server/Supervisor
Estancia del Norte
03.2021 - 01.2022
Server/Bartender
JW Marriott
10.2017 - 04.2019
Coding and Billing Certification - undefined
Career Point
Associates -
ITT