Kristin Moorman

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Shipping and receiving.
• Online order fulfillment
• Maintained a good working relationship with school faculty
• Ensure that all adoptions are correct and turned in by deadline so that the semester will go smoothly
• Work directly with all publishers to order current semester course related textbooks

• Shipping and receiving.
• Online order fulfillment
• Help train new team members FT/PT and seasonal team members.
• Ensured Sales Team members follow company and store policies.
• Ensure the proper merchandising displays.
• Perform onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve issues.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays)
• Keyholder with opening and closing responsibilities.
• Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Assisted customers by answering questions and fulfilling requests.
• Marked stock with identification tags and labels to outline information such as storage locations.
• Prepared and checked outbound shipments for accuracy.
• Stocked shelves to match planogram images and instructions.
• Selected and filled orders from stock to fulfill customer requirements.
• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fulfilled online orders for customers
• Dispensed online orders to customers

• Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
• Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
• Processed customer orders and accurately entered into order system.
• Managed multiple tasks in a high-volume environment.
• Responded quickly to customer inquiries, answering questions and offering insight into products.
• Completed sales transactions, including all accepted forms of payment.
• Provided assistance to customers requiring help by carrying-out and loading purchases.
• Maintained clean and organized appearance of store
• Demonstrated knowledge of equipment
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Responded quickly to customer inquiries, answering questions and offering insight into products.
• Managed multiple tasks in a high-volume environment.
• Processed customer orders and accurately entered into order system.
• Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
• Addressed customer complaints and resolved issues to promote satisfaction.
• Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Completed sales transactions, including all accepted forms of payment.
• Maintained clean and organized appearance of store

Sales associate/ customer service/cashier

Cashier

• Provided clerical support to company employees by copying, faxing and filing documents.
• Collected payments from clients and updated account balances.
• Routed incoming mail and messages to relevant personnel without delay.
• Assisted in administrative duties for office team, including making phone calls, copies and schedules.
• Greeted customers and visitors in-person and via telephone calls.
• Collected, sorted, distributed and sent mail and packages.
• Optimized information gathering and presentations with implementation of practical filing system.
• Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.