Kristin Moorman

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Developed strong relationships with local schools and libraries, facilitating partnerships for community events and promotions.
• Streamlined the shelving process, reducing time spent on restocking while maintaining a well-organized store layout.
• Conducted regular inventory audits to maintain accurate records and identify potential areas for improvement in stock management processes.
• Assisted customers with locating books and other materials in store.
• Used in-store system to locate inventory and place special orders for customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Fulfilled online orders
• Shipping and receiving
• Worked with faculty to ensure all adoptions were submitted by the deadline.
• Ordered all course required Textbooks for each semester.
• Assisted students and school faculty to access all digital E-books, courseware, First Day/ Inclusive Access through Canvas and company platform.
• Worked directly with Texas Workforce, VA, ISD's to provide quotes for current course materials needed for students.
• Worked with ISD's to assist with all textbooks ordered in print, digital or First Day / Inclusive Access to ensure all students received their required course materials by date specified by school.
• Ran daily store reports including OTB, Over Buy, Open PO's over x amount of days, snapshot reports, Buying Decision reports, inventory, enrollment, TextNet/ IST plus other necessary reports.
• Added, inquired and charged to appropriate AR accounts in company's AR software.
• Answered all e-mail, Teams, and phone calls in a timely matter.
• Attended and assisted all store meetings and scheduled Teams meetings.

• Help train new team members FT/PT and seasonal team members hired for peak seasons.
• Ensures Sales Team members follow company and store policies, procedures, and standards.
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• Executes merchandising standards, promotion standards, creating displays, etc.
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy.
• Shrink prevention practices and activities, such as visible customer service.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Assisted customers by answering questions and fulfilling requests.
• Marked stock with identification tags and labels to outline information such as storage locations.
• Prepared and checked outbound shipments for accuracy.
• Stocked shelves to match planogram images and instructions.
• Selected and filled orders from stock to fulfill customer requirements.

• Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
• Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
• Processed customer orders and accurately entered into order system.
• Managed multiple tasks in a high-volume environment.
• Responded quickly to customer inquiries, answering questions and offering insight into products.
• Completed sales transactions, including all accepted forms of payment.
• Provided assistance to customers requiring help by carrying-out and loading purchases.
• Maintained clean and organized appearance of store
• Demonstrated knowledge of equipment
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Responded quickly to customer inquiries, answering questions and offering insight into products.
• Managed multiple tasks in a high-volume environment.
• Processed customer orders and accurately entered into order system.
• Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
• Addressed customer complaints and resolved issues to promote satisfaction.
• Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Completed sales transactions, including all accepted forms of payment.
• Maintained clean and organized appearance of store

Sales associate/ customer service/cashier

Cashier

• Provided clerical support to company employees by copying, faxing and filing documents.
• Collected payments from clients and updated account balances.
• Routed incoming mail and messages to relevant personnel without delay.
• Assisted in administrative duties for office team, including making phone calls, copies and schedules.
• Greeted customers and visitors in-person and via telephone calls.
• Collected, sorted, distributed and sent mail and packages.
• Optimized information gathering and presentations with implementation of practical filing system.
• Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.