Kristin Morales
Homestead,FL
Summary
Highly skilled Brand Ambassador with 5 years of expertise in driving sales through creative marketing initiatives. Developed skills in dynamic, customer-focused environment, consistently delivering exceptional brand representation and customer engagement. Excels in communication and relationship-building, with proven ability to adapt and thrive in fast-paced settings. Looking to transition into new role, leveraging these transferable skills to make positive impact.
Experienced with engaging diverse audiences to create meaningful brand connections. Utilizes strategic marketing techniques to enhance brand presence and consumer loyalty. Knowledge of leveraging communication and promotional skills to support successful brand campaigns.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Public Label
04.2023 - Current
- Provided exceptional customer service to drive satisfaction.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Provided valuable feedback to management regarding customer preferences, leading to improved product offerings.
- Boosted brand awareness by engaging with potential customers and presenting product benefits in an appealing manner.
- Maintained accurate records of promotional activities, ensuring effective communication between all relevant parties.
- Greeted customers warmly and pleasantly answered inquiries.
- Established and maintained positive relationships with customers.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Communicated product information with confidence and educated consumers about company.
- Communicated product value, quality, and style to educate and entice potential customers.
- Displayed exceptional knowledge of products and services, enhancing credibility when presenting to potential customers.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Maintained clean, organized and professional work environment.
- Maintained knowledge of current promotions and product features.
Brand Ambassador
The Promotion Company
06.2019 - 03.2022
Brand Ambassador
Facetime Promotions
02.2020 - 03.2024
Brand Ambassador
Lofty Spirit Promotions
02.2020 - 08.2022
Brand Ambassador
Forte Event Marketing
10.2022 - Current
Nursery Manager
Let's Grow Florida
06.2023 - 09.2024
- Oversaw growth, planting and maintenance of retail nursery and display gardens.
- Trained new staff members on nursery procedures and best practices in early childhood education.
- Worked directly with customers as salesperson and role model for entire sales team.
- Created plans to grow nursery and garden center and improved sales volume and profitability.
- Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
- Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Implemented strategies for behavior management to maintain a positive atmosphere conducive to learning and growth.
Education Intern
Fairchild Tropical Botanic Garden
08.2022 - 06.2023
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Created and implemented different learning activities to meet needs of different types of learners.
Peer Led Team Learning Leader
Florida International University, Modesto A. Maidique Campus
01.2022 - 03.2022
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Worked with staff members and teachers to design comprehensive plans to optimize student education.
- Maintained accurate and complete records for 14 students.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
- Identified issues that hindered student academic achievement.
Education
Bachelors Of Science - Biology
Florida International University
Miami, FLSkills
- Effective communicator
- Customer service
- Customer engagement
- Team leadership qualities
- Goal-oriented mindset
- Brand awareness
- Staff training
- Adaptable personality
- Customer relations
- Strong interpersonal skills
- Business growth
Certification
- TIPS Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Nursery Manager
Let's Grow Florida
06.2023 - 09.2024
Brand Ambassador
Public Label
04.2023 - Current
Brand Ambassador
Forte Event Marketing
10.2022 - Current
Education Intern
Fairchild Tropical Botanic Garden
08.2022 - 06.2023
Peer Led Team Learning Leader
Florida International University, Modesto A. Maidique Campus
01.2022 - 03.2022
Brand Ambassador
Facetime Promotions
02.2020 - 03.2024
Brand Ambassador
Lofty Spirit Promotions
02.2020 - 08.2022
Brand Ambassador
The Promotion Company
06.2019 - 03.2022
Bachelors Of Science - Biology
Florida International University
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