Kristin Moreno
Ankeny,IA
Summary
Dynamic bakery professional with leadership experience at Fareway Grocery, excelling in customer service and training staff. Proven ability to maintain an efficient and productive environment while enhancing cake decoration skills. Committed to delivering high-quality products and fostering a positive team atmosphere.
Overview
12
12
years of professional experience
Work History
Bakery Co-Manager
Fareway Grocery
11.2023 - Current
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Barista/ Pastry Baker
SheepGate Coffee Company
03.2023 - 11.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Prepared recipes and menu planned. Made, baked and packaged all pastries to be sold in coffee shop.
Cake Decorator/ Bakery
Fareway Grocery
08.2015 - 03.2023
- Designed specialty cakes for weddings, birthdays, and graduations.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Collaborated with bakery team to plan and execute large orders for weddings and corporate events.
- Cross trained in each area of the bakery. Baking, mixing, packaging, & display planning. In addition, learned paperwork tasks, sign making and how do inventory.
Cake Decorator
Hy-Vee Food Store
04.2014 - 08.2015
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Coordinated services under supervision of lead baker.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Packaged finished products for sale.
Bakery Clerk/ Cashier
Hy-Vee Food Stores
02.2013 - 08.2015
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
Education
Highschool Diploma -
Homeschool
Pleasant Hill, IA05.2011
Skills
- Customer service
- Leadership
- Training and teaching
- Managing and Scheduling, maintaining an efficient and productive day
- Cross trained in multiple areas within the department
- Ordering and organizing
Timeline
Bakery Co-Manager
Fareway Grocery
11.2023 - Current
Barista/ Pastry Baker
SheepGate Coffee Company
03.2023 - 11.2023
Cake Decorator/ Bakery
Fareway Grocery
08.2015 - 03.2023
Cake Decorator
Hy-Vee Food Store
04.2014 - 08.2015
Bakery Clerk/ Cashier
Hy-Vee Food Stores
02.2013 - 08.2015
Highschool Diploma -
Homeschool
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