Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Morris

Highlands Ranch,CO

Summary

Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles. Multifaceted Job Title with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

16
16
years of professional experience

Work History

Customer Service Lead

United Airlines
02.2013 - 04.2023

I

  • Greeted customers and listened closely to problems described to determine solutions.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

Distribution Associate

Transamerica Life Insurance Company
Denver, CO
06.2012 - 01.2013

I rebalance customers financial portfolio, reviewed customers distributions

Customer service/

Tmobile
Denver, CO
03.2007 - 05.2012

Help customers understand bills, order new phones, trouble shooting customers devices. I moved to the financial care department and helped set up payment angement

Education

High School -

Lathrope High School
Fairbanks, AK
05.1995

Skills

  • Product Location
  • Sales Expertise
  • Employee Relationships

Timeline

Customer Service Lead

United Airlines
02.2013 - 04.2023

Distribution Associate

Transamerica Life Insurance Company
06.2012 - 01.2013

Customer service/

Tmobile
03.2007 - 05.2012

High School -

Lathrope High School
Kristin Morris