KRISTIN MORRIS
SIMI VALLEY,CA
Summary
Results-driven retail professional with 13 years of experience in delivering exceptional customer service and fostering teamwork. Skilled in adapting to diverse environments and engaging with various clientele. Ready to apply expertise to enhance operations and drive success in fast-paced settings.
Overview
26
26
years of professional experience
Work History
Grocery Reset Merchandiser
SAS
12.2025 - 04.2026
- Executed grocery resets according to planograms and store schematic layouts.
- Verified shelf tags, pricing, and product placement for display accuracy.
- Reorganized shelves to improve product visibility and maintain category standards.
Store Support Lead
Kohl's
09.2021 - 04.2024
- Coordinated payroll scheduling, cash office operations, and supply orders to meet associate and administrative needs in collaboration with store leadership.
- Facilitated orientation and onboarding for new associates, ensuring compliance with all guidelines and best practices.
- Refreshed associate common and office areas to promote a safe and engaging work environment.
Administrative Assistant
Elizabeth Mallen, DDS
03.2017 - 09.2021
- Managed front-desk communications, answered calls, and routed patient inquiries to enhance service efficiency.
- Maintained confidential patient records and updated treatment information in office systems.
- Verified insurance eligibility and processed dental claims to ensure smooth patient service and billing accuracy.
- Coordinated patient scheduling, confirmations, and recall coordination using dental practice management systems to optimize appointment flow.
Co-Manager
Ulta Beauty
08.2014 - 04.2024
- Delivered a legendary guest experience in both retail and salon.
- Scheduled staff based on store traffic and key initiatives using current scheduling tools.
- Recruited, interviewed, and hired non-management staff.
- Supervised the management of the POS system and approved all cash wrap management, cash auditing, and tip reporting.
Beauty Specialist
Kohl’s Department Stores
01.2005 - 01.2006
- Engaged and assisted customers within and as they approached the Cosmetics and Fragrance Departments. Executed Cosmetic and Fragrance merchandising and operational functions to Company standards. Acted as the Cosmetics and Fragrance expert for department-specific services, merchandise, and procedures.
- Achieved recognition in Beauty Department contests for highest sales performance
- Trained new Beauty Associates on product knowledge and customer service techniques, enhancing team competency and customer experience.
- Ensured department cleanliness by adhering to hygiene standards and protocols
- Monitored sales performance and maintained inventory levels using tracking tools to support optimal product availability.
Ad Set Supervisor
Kohl’s Department Stores
01.2003 - 01.2005
- Coordinated implementation of promotional and non-promotional signs, ensuring adherence to guidelines while supervising and training Ad Set Team.
- Supervised sales floor associates, upheld service standards, and resolved customer concerns to enhance overall shopping experience.
- Trained new team members on POS procedures, merchandising, and daily operations to ensure smooth store functionality.
- Coordinated opening and closing tasks, ensuring readiness, security, and operational compliance.
Chiropractic Assistant
Family Chiropractic Center
01.2000 - 01.2004
- Managed front office administrative tasks to ensure smooth daily operations. Provided physical therapy support to patients, facilitating recovery and enhancing treatment outcomes.
- Coordinated patient intake, verifying forms, histories, and consent documentation for accurate records.
- Scheduled appointments, managed calendars, and balanced daily workflow for efficient patient flow.
- Assisted chiropractic therapies by preparing treatment rooms, equipment, and patient materials.
Customer Service Area Supervisor
Kohl’s Department Stores
01.2006 - 01.2009
- Opened and closed building as key carrier; supervised Point of Sale and Customer Service Associates, hired and trained new Associates, oversaw Cash Office functions, coached Associates in credit solicitation, and executed company Customer Service Programs to enhance customer experience.
- Recruited 35 associates to strengthen team capacity during peak season., achieving fourth quarter hiring goal to ensure adequate staffing levels.
- Hired 35 Associates to meet fourth quarter hiring goal
- Obtained 600 credit applications, fulfilling yearly goal for district to support financial targets.
- Selected as Regional Trainer for Audit Compliance Program
District Administrative Assistant
Kohl's Department Stores
01.2009 - 08.2014
- Supported District Manager and staff by preparing financial and administrative reports, ensuring timely responses to emails and customer issues.
- Organized and delegated information to district team to ensure tasks were completed on time.
- Maintained travel expense records and coordinated travel arrangements.
- Coordinated the review process for Executive and Associate evaluations within the District.
- Ensures Talent Profiles for Executives are updated and maintained for up to date succession planning
Skills
- Payroll Management
- Retail Operations
- Grocery resets
- Inventory Management
- Product Stocking
- Customer Service
- Teamwork & Collaboration
Timeline
Grocery Reset Merchandiser
SAS
12.2025 - 04.2026
Store Support Lead
Kohl's
09.2021 - 04.2024
Administrative Assistant
Elizabeth Mallen, DDS
03.2017 - 09.2021
Co-Manager
Ulta Beauty
08.2014 - 04.2024
District Administrative Assistant
Kohl's Department Stores
01.2009 - 08.2014
Customer Service Area Supervisor
Kohl’s Department Stores
01.2006 - 01.2009
Beauty Specialist
Kohl’s Department Stores
01.2005 - 01.2006
Ad Set Supervisor
Kohl’s Department Stores
01.2003 - 01.2005
Chiropractic Assistant
Family Chiropractic Center
01.2000 - 01.2004