Kristin Morse
Kennewick,Washington
Summary
Proven track record in enhancing client satisfaction and streamlining operations, evidenced by my role at The Pack Canine Complex. Excelled in client communication and problem-solving, significantly improving kennel environment and customer service. Demonstrated reliability and teamwork, fostering strong relationships and efficient coordination across various roles.
Overview
5
5
years of professional experience
Work History
Canine Caretaker
The Pack Canine Complex
Richland, WA
03.2024 - Current
- Facility clean up to maintain the wellness of both guests and employees.
- Punctual opening and closing of doggy daycare facility.
- Implemented enrichment activities for dogs, promoting mental stimulation and reducing stress levels in the kennel environment.
- Provided high-quality customer service to pet owners, addressing concerns and answering questions about canine care.
- Developed strong bonds with individual canines, fostering trust between caretaker and animal for optimal care results.
- Handled difficult or aggressive animals calmly and professionally, maintaining safety standards at all times.
- Maintained open communication lines with other team members, ensuring smooth coordination of daily activities.
Private Nanny
Bailey Flannery
Richland, WA
10.2021 - 03.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Spa Coordinator
Z Place Salon
Kennewick, WA
08.2019 - 10.2021
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
- Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
Education
General Education -
Richland High School
Richland2000
Skills
- Client Communication
- Customer Service
- Teamwork and Collaboration
- Honest and Dependable
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
Timeline
Canine Caretaker
The Pack Canine Complex
03.2024 - Current
Private Nanny
Bailey Flannery
10.2021 - 03.2024
Spa Coordinator
Z Place Salon
08.2019 - 10.2021
General Education -
Richland High School