Kristin Much
Customer Account Manager
Linwood,Pennsylvania
Summary
Highly motivated driven and successful Professional with extensive experience in customer care & financial operations. Superior decision maker with strong analytical skills while identifying opportunities for integrated thinking across departments. Places appropriate and balanced importance to the customer experience and impact creating the optimal customer service experience at every opportunity. Poses strong oral and written communication skills in order to access customer and organization needs. Consistent achievements as a top producer-demonstrating proficiency in business development, sales, relationship building, account management, and excellent service follow-up.
Work History
Client Relationship Manager/CAM
First Savings Bank Of Indianna
03.2022 - 12.2022
- Manage sales pipeline to ensure loan process expectations met including reviewing and analyzing all internal conditions and external documents
- Assessed client needs and discussed options to reach loan approval and goal of timely closing
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Built partnerships with diverse internal sales and operations teams as well as external client base to streamline processes.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
Wholesale Lending Account Manager
NewRez, LLC
08.2020 - 01.2022
- Managed up to 175 loan pipeline while adhering to SLA expectations
- Analyzed & reviewed all borrower conditions and documents to ensure 1 time UW review and CTC
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Supported customers continuously from sales process to loan funding.
Credit Underwriter
Sallie Mae Bank, LLC
04.2018 - 08.2020
- Analyzed Credit, income, asset accounts to approve student loans with reduced risk while providing stellar Customer service
- Consistently exceeded quality & funding goals
- Monitored and analyzed financial, statistical and operational data trends
- Chosen for both fraud and personal loan task force based on stellar performance levels
Education
Associate of Science - Marketing/ Business Admin
06.1987
Skills
- Stellar Customer Service while using both Verbal & Written Communication
- Time Management
- Interdepartmental Collaboration
- Solution Based Problem Solving
- Client Base Retention
- Credit History Analysis
- Financial Analysis
- Leadership
- Microsoft Office Suite & Tableau
- Customer Service Relationship
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