Kristin Mullen
Orlando,FL
Summary
Dynamic and resourceful Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Academic and Professional Sales Executive
Independent Publishers Group (IPG)
05.2022 - Current
- Increased sales revenue by 8% by developing and implementing effective sales strategies
- Conduct market research to identify customer needs and preferences
- Responsible for assigned national and international conventions, including promotional events, booth coverage, and presentations
- Achieved top performer status within the team consistently through dedication to meeting objectives while upholding company values
- Collaborate with team members to improve overall sales performance and reach collective goals
- Assist in the development of marketing materials, ensuring consistent messaging aligned with brand guidelines
- Develop customized presentations tailored to individual client needs, resulting in increased conversion rates
- Achieved company growth by implementing strategic marketing plans and business development initiatives
- Develop sales strategies to achieve short and long-term sales revenue objectives
Adjunct Communication Instructor
Keiser University - Orlando Campus
01.2021 - 12.2023
- Taught up to 30 incoming students per semester
- Enhanced student comprehension by incorporating real-world examples and case studies into lectures.
- Increased class participation through the implementation of interactive group activities and discussions.
- Organized extracurricular activities related to communication topics, enabling students to practice their skills outside the classroom setting effectively.
- Assessed student progress regularly using both formative and summative assessment methods, adjusting instruction as necessary based on data-driven insights.
- Coached students on public speaking and presentation skills.
Publisher's Representative
Macmillan Learning
01.2021 - 01.2022
- Performed up to 12 face-to-face demonstrations and Webinars of technology solutions to faculty weekly
- Developed strong relationships with new and existing customers by providing service and support, recommending solutions, and demonstrating products
- Resolved customer complaints by investigating problems, developing solutions, and making recommendations to management
- Provided technical support for courseware faculty used
Adjunct Communication Instructor
Keiser University – Online Division
01.2019 - 01.2021
- Provided targeted educational services that met community needs through student engagement, fostering learning, and role model professionalism for up to 40 students per course
- Delivered course lectures and provide advising with students one-on-one via Blackboard
- Facilitated student engagement and assess students while providing developmental feedback
- Examined and graded assignments and assessments to report grades to appropriate personnel
- Enhanced student comprehension by incorporating real-world examples and case studies into lectures
- Coached students on public speaking and presentation skills
Publisher's Representative
Oxford University Press
01.2016 - 01.2021
- Management and strategic planning for a 2.5-million-dollar territory, visiting up to 48 campuses at 25 colleges throughout Florida
- Member of Salesforce LEX Committee: Beta-tested SF Lightning before roll out to salesforce; provided training to other reps
- Performed face-to-face demonstrations and Webinars of OUP technology solutions to faculty
- Developed strong relationships with new and existing customers by providing service and support, recommending solutions, and demonstrating products
- Resolved customer complaints by investigating problems, developing solutions, and making recommendations to management
- Accomplishments: 107% of goal (2021) 99.3% of goal (2020) Invited to and Attended Career Development Week at Oxford University Press in Oxford, England (2019) 105% of goal (2018) 127% of goal (2017)
Senior Marketing Manager
Cengage Learning
01.2013 - 01.2014
- Developed and executed sales and marketing campaigns that supported the higher education industry through direct mail campaigns and promotional events
- Developed sales collateral for 200 learning consultants, to include competitive grids, internal differentiation grids, mapping of textbook content to syllabi and learning objectives, among others
- Traveled throughout USA to work with Learning Consultants to close business at various universities and colleges
- Presented at national sales meetings to promote Speech Communication titles and digital solutions
- Executed virtual and face-to-face demonstrations of technology solutions to faculty
- Performed training to Learning Consultants on Cengage digital solution, Practice and Present, for Public Speaking courses.
Assistant Professor
University of Central Florida
01.2006 - 01.2013
- Maintained a teaching load of four undergraduate and graduate courses each semester
- Challenged and motivated students through in-depth lectures, discussions, and relevant activities
- Kept abreast of developments in the field by reading current literature and attending professional conferences
- Developed and taught classroom and online courses in Interpersonal Communication, Gender Issues, Conflict Management, and Public Speaking
- Established course websites (in Blackboard and Canvas) to create modules, and to make handouts and other resources available to students
- Proctored up to 180 final exams at the end of each semester
- Designed and completed qualitative and quantitative research in the social sciences
- Published/co-published eight peer-reviewed articles in academic journals
- Chair of the National Communication Association, Spirituality Division, from 2007-2008.
Education
Ph.D. - HD SCH HUMAN COMMUNICATION - CONFLICT MANAGEMENT
Arizona State University
Tempe, AZMaster of Arts - Communication And Rhetoric
Georgia State University
Atlanta, GA07.2006
Bachelor of Arts - Communication Studies
University of Georgia
Athens, GA03.2002
Skills
- Sales Presentations
- Industry Expertise
- Consultative Selling
- Sales Software Proficiency (eg, Salesforce)
- Presentation Design
- Relationship Building and Maintenance
- Interpersonal Communication Skills
- Client Service
- Records Management
- Critical Thinking
- Curriculum Creation
- Diversity Awareness
- Research and Analysis
- Attention to Detail
- Online and Face-to-Face Teaching: Lectures, Discussions, Student-centered, Experiential & Inclusive Learning
- Classroom Management
- Public Speaking
- Technology Integration
- Curriculum Development
- Academic Counseling
- Grading and Reporting
- D2L/Blackboard/WebCT/WebEx
- Academic Publications/Conference Presentations
- Research Writing
- Instructional Design
- Subject Matter Expert
- Interdisciplinary Research
- Assessment Design
- Flexible Schedule
- Personable and Approachable
- Workshops and Seminars
- Conflict Resolution
- Grant Writing
Certification
MIT Data Science and Machine Learning (DSML) Certification (2024)
Certified Mediator in the states of Georgia and Arizona
Certified Kundalini Yoga Instructor (200-hour IKYTA), Kundalini Research Institute (2019)
Affiliations
- National Communication Association (NCA)
- International Association for Relationship Research (IARR)
- International Kundalini Yoga Teacher's Association (IKYTA)
Timeline
Academic and Professional Sales Executive
Independent Publishers Group (IPG)
05.2022 - Current
Adjunct Communication Instructor
Keiser University - Orlando Campus
01.2021 - 12.2023
Publisher's Representative
Macmillan Learning
01.2021 - 01.2022
Adjunct Communication Instructor
Keiser University – Online Division
01.2019 - 01.2021
Publisher's Representative
Oxford University Press
01.2016 - 01.2021
Senior Marketing Manager
Cengage Learning
01.2013 - 01.2014
Assistant Professor
University of Central Florida
01.2006 - 01.2013
Ph.D. - HD SCH HUMAN COMMUNICATION - CONFLICT MANAGEMENT
Arizona State University
Master of Arts - Communication And Rhetoric
Georgia State University
Bachelor of Arts - Communication Studies
University of Georgia
MIT Data Science and Machine Learning (DSML) Certification (2024)
Certified Mediator in the states of Georgia and Arizona
Certified Kundalini Yoga Instructor (200-hour IKYTA), Kundalini Research Institute (2019)
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