Kristin Munjko
Customer Service Rep
Hawthorne,CA
Summary
Dynamic Customer Service Representative with a proven track record at American Honda, excelling in problem resolution and conflict management. Adept at leveraging CRM software to enhance customer satisfaction and build lasting relationships. Recognized for exceeding service goals and delivering knowledgeable support in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Partners in Diversity
Santa Fe Springs, CA
01.2025 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
American Honda Motor
Torrance, CA
04.2021 - 11.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained a high level of professionalism when dealing with difficult customers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Supported sales team members to drive growth and development.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
American Honda Finance
Cypress, CA
07.1998 - 11.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries via phone, email, and chat.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained a high level of professionalism when dealing with difficult customers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
Education
Some College (No Degree) - General Studies
El Camino College
Torrance, CASkills
- Customer service
- Data entry
- Call center operations
- CRM software
- Problem resolution
- Conflict management
Timeline
Customer Service Representative
Partners in Diversity
01.2025 - Current
Customer Service Representative
American Honda Motor
04.2021 - 11.2023
Customer Service Representative
American Honda Finance
07.1998 - 11.2023
Some College (No Degree) - General Studies
El Camino College
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