Kristin Nance
Cross plains,US
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
Transcom
01.2023 - 06.2023
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Directed customers to appropriate departments for additional support.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Trellis
04.2022 - 11.2022
- Cold calls, assist customer with application process, questions, concerns or transfers, complete daily task, data entry
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Headstart
Teacher
08.2021 - 03.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Training Manager
Raising Canes
01.2019 - 07.2021
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Education
Associate of Arts - Technology/Desktop Support
University of Phoenix
Online 11.2018
Skills
- Customer service
- Professional
- Data entry
- Cpr trained
- Scripting
- Professional Limited Professional
- Scheduling/heathcare
- Child care
- Computers/technology setting
- Professional Limited
- Typing
- Childhood development
- Microsoft office
- Professional Professional
- Help desk
- Communication skills
- Technical support
- Software troubleshooting
- IT support
- Payment Processing
Personal Information
- Date of Birth: 06/20/91
- Nationality: US
Timeline
Customer Care Specialist
Transcom
01.2023 - 06.2023
Customer Service Representative
Trellis
04.2022 - 11.2022
Headstart
Teacher
08.2021 - 03.2022
Training Manager
Raising Canes
01.2019 - 07.2021
Associate of Arts - Technology/Desktop Support
University of Phoenix
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