Kristin Neeper
Raymond,NH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Stay at Home Mother
Self-employed
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Maximus
11.2020 - 11.2022
- Maintain a current understanding of procedures in order to provide knowledgeable responses to numerous telephone inquires in a courteous, timely and professional manner
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Report problems that occur and assist with the resolution
- Utilize databases and materials to look up and provide information to telephone inquiries
- Maintain appropriate documentation of phone inquiries.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medicaid Eligibility Specialist
Callogix
01.2017 - 11.2020
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
Shift Manager
Burger King
02.2014 - 01.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Medical Billing & Coding -
Coding Clarified
Remote10.2023
High School Diploma -
Raymond High School
Raymond, NH06.2015
Skills
- Customer Service
- Data Entry
- Call center experience
- Computer Proficiency
- Insurance coding (ICD-9 and CPT)
- Clinical Documentation
- Documentation
- Technical Support
- Medical billing and coding
- HCPCS
- ICD-10 Coding Skills
- HIPAA Compliance
Timeline
Stay at Home Mother
Self-employed
11.2022 - Current
Customer Service Representative
Maximus
11.2020 - 11.2022
Medicaid Eligibility Specialist
Callogix
01.2017 - 11.2020
Shift Manager
Burger King
02.2014 - 01.2017
Medical Billing & Coding -
Coding Clarified
High School Diploma -
Raymond High School
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