Dynamic professional with a proven track record at Charter Next Generation, excelling in problem-solving and quality control. Recognized for enhancing product quality through meticulous inspections and fostering teamwork. Adept at training new staff and implementing efficient processes, ensuring high standards and customer satisfaction in fast-paced environments.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
30
30
years of professional experience
Work History
Operator 3
Charter Next Generation
04.2024 - Current
Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Provided on-the-job training to newly hired workers and team members.
Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Increased overall product quality through meticulous attention to detail during operation processes.
Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
Final Quality Inspector
Graphic Packaging International
06.2022 - 04.2024
Supported continuous improvement initiatives by providing feedback on potential areas for quality improvements.
Enhanced production efficiency through meticulous attention to detail in the inspection process.
Assisted in developing standardized procedures for consistent product evaluations across all inspectors.
Collaborated with production team members for better understanding of quality requirements and standards.
Reduced waste and rework costs by detecting non-conforming products early in the production process.
Worked closely with the Quality Assurance team to address any discrepancies found during inspections, ensuring swift resolution.
Played a crucial role in maintaining customer satisfaction by ensuring only high-quality products were shipped out for distribution.
Improved product quality by consistently inspecting final products and identifying defects.
Promoted a culture of safety within the workplace, adhering strictly to company guidelines while performing tasks.
Communicated effectively with fellow inspectors, supervisors, and management on matters related to product quality.
Inspected incoming and outgoing materials for accuracy and quality.
Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Trained other workers in inspection and testing procedures.
Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Line Relief
ArcelorMittal
11.2017 - 07.2022
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Quality Control Inspector/Operator/Crew Trainer
Dupont Liquibox
09.2008 - 10.2017
Communicated with production team members about quality issues.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Performed visual inspections and non-destructive tests where appropriate.
Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
Trainer
Applebee's
05.2001 - 10.2015
Mentored new hires, resulting in stronger staff development and increased productivity.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Store Manager
Laurel Corporation
02.2008 - 05.2015
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Completed point of sale opening and closing procedures.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Rotated merchandise and displays to feature new products and promotions.
Approved regular payroll submissions for employees.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
Trigo Group
03.2007 - 05.2010
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Administrative Assistant
Go Wireless Verizon
06.2006 - 02.2009
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Maintained inventory of office supplies and placed orders.
Enhanced office environment, organizing spaces for better workflow and employee comfort.
Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
Final Quality Inspector
CYT
06.2000 - 04.2005
Managed organized records of inspection findings, allowing easy access for future reference or analysis purposes.
Ensured compliance with industry regulations by conducting thorough inspections and documentation of results.
Mentored new Final Quality Inspectors, sharing industry knowledge and best practices to help them excel in their roles.
Contributed to a decrease in product returns by identifying and addressing quality issues before shipment.
Evaluated components and final products against quality standards and manufacturing specifications.
Participated in cross-functional teams to identify root causes of recurring quality issues and implement corrective actions accordingly.
Consistently met tight deadlines without compromising on the quality of inspections performed.
Administrative Assistant
Stofcheck Ambulance
01.1996 - 07.2000
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Developed filing system for historical documents, preserving important company records and improving access to information.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Implemented new CRM system to track client interactions, improving response times and client satisfaction.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Volunteered to help with special projects of varying degrees of complexity.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Accounts Manager/Administer Assistant
Ridgway Hatcheries
03.1995 - 07.1998
Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
Collaborated with sales teams to identify new opportunities, driving revenue growth.
Strengthened relationships with key clients, leading to increased repeat business.
Maximized revenue through strategic upselling of products or services to existing clients.
Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Developed, maintained and utilized diverse client base.
Trained new employees on customer service, money handling and organizing strategies.
Presented professional image consistent with company's brand values.
Contributed to team objectives in fast-paced environment.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Monitored service after sale and implemented quick and effective problem resolutions.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Greeted guests in with friendliness and professionalism.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Assisted manager in all aspects of business operations.