Kristin Nolin
Panama City Beach,FL
Summary
Adept at multitasking and leveraging exceptional communication skills, I significantly enhanced guest satisfaction at Travel and Leisure. My expertise in concierge services and foreign language fluency led to a notable improvement in customer service delivery, showcasing my strong work ethic and detail-oriented mindset.
Overview
10
10
years of professional experience
Work History
In-House Concierge
Travel and Leisure
09.2023 - Current
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Assisted guests with variety of services and local attraction information.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Upheld hotel policies and procedures by providing high level of customer service.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Resolved guest concerns promptly, resulting in repeat business and positive reviews.
- Collaborated with other hotel departments to ensure a cohesive approach to guest services.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Assisted in event planning and coordination for special occasions held at the property.
- Provided comprehensive information on local attractions, restaurants, and events, enriching guest experiences.
- Enhanced guest satisfaction by providing personalized and efficient concierge services.
- Provided language translation services as needed, easing communication barriers for international guests.
- Negotiated with vendors for services on behalf of guests, ensuring value and satisfaction.
Community Marketing Agent
Travel and Leisure
05.2022 - Current
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Created customized marketing materials to increase product awareness.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Tracked key performance indicators to measure success of campaigns.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Enhanced brand awareness by executing targeted community marketing strategies.
- Increased local customer base through effective networking and relationship building within the community.
- Cultivated relationships with key influencers in the community to increase brand visibility and credibility.
- Strengthened partnerships with local businesses, collaborating on co-marketing efforts to reach a wider audience.
- Mentored new Community Marketing Agents, sharing best practices and providing guidance on achieving success in the role.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Assistant Manager
Rooms To Go
09.2021 - 03.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Independent Contractor
MMLA
05.2015 - 08.2021
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Managed safe and efficient use of tools and equipment on construction sites.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Mixed and poured concrete for variety of projects.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Collaborated with architects, engineers, and designers to develop comprehensive plans that met client requirements while adhering to established budgets and timelines.
- Supervised field crews to maximize quality and work efficiency.
Education
High School Diploma -
Lake Travis High School
Austin, TX05-2015
Skills
- Multitasking proficiency
- Detail-oriented mindset
- Resourcefulness and creativity
- Time management expertise
- Exceptional communication
- Conflict resolution techniques
Languages
Spanish
Native or Bilingual
Timeline
In-House Concierge
Travel and Leisure
09.2023 - Current
Community Marketing Agent
Travel and Leisure
05.2022 - Current
Assistant Manager
Rooms To Go
09.2021 - 03.2022
Independent Contractor
MMLA
05.2015 - 08.2021
High School Diploma -
Lake Travis High School
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