Kristin Norris
Houston,Texas
Summary
Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
5
5
years of professional experience
Work History
Security Guard
Andy Frain Security Services
08.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Banquet attendant, •Party Host, •Gravity Certified Operator, •Bowl Desk Attendant
Main Event Entertainment
03.2020 - 08.2022
- Fast paced environment
- Ensuring guest safety
- Make lasting memories
- Keep guest happy
- Make guests experience
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Explained and demonstrated games and attractions to assist guests.
- Interacted with guests to encourage play and enforced rules of each game.
- Answered guest questions to provide fun game experience.
- Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
- Completed pre-opening preparations by stocking prizes and supplies.
- Maintained prize displays and provided daily inventory count of merchandise for each game.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Greeted guests and attended to related needs.
- Responded to guest inquiries and service issues.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned and maintained dining area and condiment stations.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Delivered food to guest tables with timeliness and efficiency.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Team Member
Main Event Entertainment Center
03.2020 - 08.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Crew Member
Little Caesar's
01.2019 - 03.2020
- Experience in fast paced environment
- Answering phones
- Customer relations
- Customer service
- Cashier
- Took orders, prepared meals, and collected payments
- Prepared products following restaurant, health, and safety standards and procedures
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
Volunteer Coordinator
Middle School Track
02.2019 - 02.2019
- Responsible for the well-being and safety of the athletes
- Recorded and kept track of pertinent information
- Insured all materials were easily accessible to athletes
- Responsible for insuring each athlete was on time for their event
- Successfully kept over 100 athletes safe
- Assisted with special events and programs
- Supported engaging, fun, and smooth-running events by helping with organization and planning
Education
Diploma - Business Management
Westbury High School
Houston, Tx06.2019
Skills
- Microsoft Office Word core certified
- Calm
- Effective communication skills
- Microsoft Office PowerPoint core certified
- Attentive
- Patient
- Client Relations Strength
- Team Collaboration
- Volunteer Recruitment
- Event Planning
- Verbal and Written Communication
- Community Service
- Volunteer Recruitment
- Event Planning
- Verbal and Written Communication
- Community Service
Timeline
Security Guard
Andy Frain Security Services
08.2022 - Current
Banquet attendant, •Party Host, •Gravity Certified Operator, •Bowl Desk Attendant
Main Event Entertainment
03.2020 - 08.2022
Team Member
Main Event Entertainment Center
03.2020 - 08.2022
Volunteer Coordinator
Middle School Track
02.2019 - 02.2019
Crew Member
Little Caesar's
01.2019 - 03.2020
Diploma - Business Management
Westbury High School
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