Kristin Olson
Sommelier, Server, Traniner & Restaurant Manager
Statesboro,GA
Summary
Motivated and resourceful professional with experience managing personnel as well as coordinating events and projects. Adept at creating effective relationships and communications between personnel, suppliers, and management team. Strong work ethic with excellent organizational skills.
Experienced with wine selection, pairing, and service. Utilizes deep knowledge of viticulture and enology to enhance guest experiences. Track record of building strong relationships with suppliers and guests, ensuring high satisfaction and loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sommelier, Server, Training Coordinator, & Manager
Bull & Barrel Steakhouse
02.2023 - 05.2025
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Elevated guest experience by creating informative and visually appealing wine menus that highlighted key tasting notes and pairing suggestions.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
Sommelier/Assistant to Wine Director
The Capital Grille
04.2014 - 10.2020
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Coordinated directly with wine representatives to order, purchase, and receive wine inventory; built strong relationships with wine representatives and vendors.
- Expertly guided my guests through their dining experience, ensuring their enjoyment from beginning to end, building large returning customer base
Certified Trainer/Server
Del Frisco's
08.2008 - 04.2014
- Trained new employees on all aspects of serving in fine dining establishment, including teaching classes on sales and service of fine wines, customer service, menu knowledge, and proper serving etiquette.
- Efficiently organized large parties and special events.
Certified Trainer/Server
Chilli's Bar & Grill
04.2007 - 08.2010
- Worked with select group of certified trainers from locations around Dallas metroplex area, to redesign Server and Bartender Training Program.
- Collaborated with Brinker International's home office, to create new training manuals and computer modules, which are still in use at Chili’s locations.
Education
Hospitality Management
Collin College
2022
Skills
- Client and Customer Service
- Supplier Management
- Schedule Management
- Problem Solver
- Planning and Coordination
- Written and Verbal Communication
- Client relations
- Wine service management
- Wine tasting expertise
- Cellar management
- Supplier relationship management
- Wine tasting events
- Staff training and development
Accomplishments
- Supervised team of 25-35 staff members.
- Completed the level 1 and level 2 Sommelier course through the Court of Master Sommeliers in 2013.
- Completed all 4 levels of the Wine Gallo wine course in 2016.
- Wrote and executed the entire front of the house training program for servers and hosts, at Bull & Barrel Steakhouse.
- Assisted in writing the training program for the kitchen staff at Bull & Barrel.
- Created a wine education program with wines of the week worksheets and classes for the staff at Bull and Barrel.
Certification
Introductory Sommelier Course through the Court of Master Sommeliers- successful completion of level one sommelier exam - 2013
Gallo Wine Academy- successful completion of level one, two and three of Gallo Wine courses - 2016
Additional Information
Volunteer/Fundraiser, American Foundation for Suicide Prevention, North Texas Chapter
New York, NY 2015 - Current
Planned and organized fundraising events, including a silent auction brunch, several wine tastings at Messina Hof Grapevine Winery, and group fundraising events at multiple restaurants.
Participated in the foundations Overnight Walk, to raise awareness in Dallas, Washington D.C., and New York.
Affiliations
- The American Foundation for Suicide Prevention
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sommelier, Server, Training Coordinator, & Manager
Bull & Barrel Steakhouse
02.2023 - 05.2025
Sommelier/Assistant to Wine Director
The Capital Grille
04.2014 - 10.2020
Certified Trainer/Server
Del Frisco's
08.2008 - 04.2014
Certified Trainer/Server
Chilli's Bar & Grill
04.2007 - 08.2010
Hospitality Management
Collin College
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