Kristin O'Shea
Portland,OR
Summary
Worked in retail, healthcare and education where each position required excellent face-to-face, oral and written communication, active listening and analytical problem-solving skills.
Overview
30
30
years of professional experience
Work History
College Instructor
Portland Community College
01.1999 - 04.2020
- Developed strong relationships with diverse groups of students through clear communication and active listening, fostering inclusive classroom environment.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Provided students with constructive, encouraging and corrective feedback.
ER Admitting Lead
Legacy Health Systems
04.1997 - 05.2003
- Provided exceptional customer service in high-stress situations calmly while maintaining professional demeanor, ensuring smooth operations in fast-paced, ER and Level One Trauma hospital.
- Communicated effectively with a diverse patient and family population in often emotionally charged situations.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Performed various administrative tasks by filing, copying and faxing documents.
Department Manager
The Bon Marche
10.1990 - 09.1994
- Excellent customer satisfaction through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members. Contributed to creation of long-term strategic plans that aligned with th company''s overall vision and goals.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Education
Master of Arts - Communication Studies
University of Portland
Portland, OR03.1999
Skills
- Excellent Communicator with Diverse Populations
- Engaged Learner
- Flexible
- Self Motivated
Timeline
College Instructor
Portland Community College
01.1999 - 04.2020
ER Admitting Lead
Legacy Health Systems
04.1997 - 05.2003
Department Manager
The Bon Marche
10.1990 - 09.1994
Master of Arts - Communication Studies
University of Portland
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