Kristin Pace

Work History

Carstar

02.2024 - Current

Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
Increased shop revenue through effective upselling of additional services during the estimation process.
Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.

Gerber Collision

02.2023 - 02.2024

Coats Auto Body

02.2023 - 02.2024

Rearranged parts department to better serve changing trends and keep workspaces organized.
Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Increased efficiency in the parts department by implementing an improved inventory management system.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.

Affordable Auto

01.2019 - 02.2022

Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
Maximized use of available space by reorganizing the shop layout for increased productivity.
Improved customer satisfaction by implementing new communication methods between technicians and clients.
Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
Optimized scheduling procedures for both employees and customer appointments to improve overall efficiency within the shop operations.
Reduced average repair time with thorough monitoring of workflow and technician performance.