Kristin Chacho
East Haven,CT
Summary
Professional with amble experience in healthcare administration, prepared to excel in supporting clinical operations and patient care. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in managing patient records, scheduling, communication, and multitasking. Known for reliability, problem-solving, and proactive approach to tasks.
Hardworking administrative professional familiar with recordkeeping, mail management and data entry. Good at building relationships with healthcare staff, patients, and provider representatives. Proficient in Microsoft Office Applications.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
Yale New Haven Health
06.2022 - Current
- Answered phone calls and responded to inquiries from patients, clinical offices and insurance companies,
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Managed calendars, scheduled appointments, and booked procedures for seven different delivery networks.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Obtained prior authorization for patient's procedures with all commercial insurance companies along with Medicare and Medicaid.
Medical Secretary
Connecticut Gastroenterology Consultants
01.2021 - 05.2022
- Personally assisted two medical providers, president of the company (MD) and APRN.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
Pharmacy Technician
East Rock Pharmacy of Connecticut Pharmacy
08.2014 - 01.2021
- Lead technician in charge of six technicians.
- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions within legal guidelines.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH09-2024
Skills
- Team collaboration
- Presentation preparation
- Multitasking
- Problem-solving abilities
- Teamwork
- Microsoft Access
- Customer service
Timeline
Administrative Coordinator
Yale New Haven Health
06.2022 - Current
Medical Secretary
Connecticut Gastroenterology Consultants
01.2021 - 05.2022
Pharmacy Technician
East Rock Pharmacy of Connecticut Pharmacy
08.2014 - 01.2021
Bachelor of Science - Business Administration
Southern New Hampshire University
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