Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KRISTIN M. PALANT

Tucson,AZ

Summary

Executive Level Director with a strong background in Spa financials and Retail Inventory Management. Has unique insight into operations at a multi-outlet level which has evolved over years of hands on experience. Strives to build diverse, high achieving teams that deliver unparalleled guest experiences through exemplary customer service. Excels at curating incredible Spa experiences and menu offerings for our guests that include wild indigenous themes of our region. References available upon request.

Overview

15
15
years of professional experience

Work History

Spa Director

Trilogy Spa Holdings
02.2023 - Current
  • Recruited, hired and trained all new employees.
  • Implemented successful updates to Spa offerings, Retail offerings according to latest market trends and customer preferences.
  • Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
  • Resolved customer issues promptly to build loyalty.
  • Administered payroll, accounting and purchasing.

Director of Spa

Loews Coronado Bay Resort And Spa
11.2021 - 02.2023
  • Recruited, hired and trained all employees including therapists, fitness team and Spa operations team.
  • Re-opened Four Star Luxury Spa after being closed for two years during the Covid-19 Pandemic.
  • Direct all day to day operations of 14 room Spa plus salon, Fitness Center and all Fitness programming.
  • Strong financial acumen and is responsible for all Spa budgeting, forecasting and capital expense purchases and improvements annually.
  • Administered payroll, accounting and purchasing.
  • Manage 175 contracted Spa and fitness memberships including quarterly events and programming.
  • Achieved 110% of budget after Spa reopened in November of 2021 after Covid 19 pandemic.
  • Expert Level in Book4time Spa software and Spa Soft.

Director of Spa, Retail and Recreation -Buyer

PARADISE POINT RESORT AND SPA
01.2013 - 03.2020
  • As a member of the properties Executive Committee oversaw the Operation of Spa, Retail and Recreation including all Directors, Manager and key hourly employees.
  • Optimized total Gross revenue for Spa, Retail and Recreation through development and strategic training of all Managers and key Directors.
  • Managed key team members to achieve and surpass corporate goals and all directives from ownership.
  • Ensure vendor practices & contracts are adhered to.
  • Receive, review and react as necessary to weekly reports from property level managers Create capital expenditure and reserve plans in conjunction with the Director of Finance and Director of Engineering.
  • Coordinate preventive maintenance and general cleanup program to maintain guest satisfaction goals Partnered with the Corporate Office at Destination Hotels, to create and design four retail outlets including The Spa for a new grand opening flagship hotel-Cliffhouse in Ogunquit Maine.
  • Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Met with suppliers to assess changes and determine proper courses of action.
  • Reviewed order updates to identify best practices aligned with corporate goals.

Retail Manager/Buyer

MIRAVAL RESORT
01.2010 - 01.2013
  • Key Results: Manage daily operations and buying for multiple retail locations on property including Raindance Pass Boutique and Miraval Life in Balance Spa.
  • Oversaw $3 Million budget and all purchasing needs for Spa and Retail Departments.
  • This resulted in an increase of retail revenue by 33% over the previous year.
  • Demonstrate the ability to build effective teams and motivate employees to sell and achieve, and surpass sales goals.
  • Extensive knowledge and in-depth understanding of retail and Spa concepts and terminology.
  • Sourced 21 key new vendors and purchased products that resulted in an increase in Raindance Pass boutique revenue from 1.4 million to 2.1 million in 2011.
  • Manage and execute all Art Collaborations on property with local artisans to increase consignment revenue 35% from 2011-2013.
  • Skilled at product selection through brand research to source and purchase products that exceed a 70% sell through.
  • Consistently merchandise to match the purchasing behavior of the ever changing guest, which included the redesign of all retail outlets to enhance guest experience and increase sales.
  • In collaboration with the CEO established strategic direction and high level initiatives to drive brand message throughout retail and Spa location.

Education

Bachelor of Arts - Sociology

UNIVERSITY OF ARIZONA

Skills

  • Spa Menu Web Development
  • Budgets
  • P&L Highly Proficient
  • Creation of Departmental Financials
  • Retail Buyer
  • Spa Labor Management
  • Trend Assessments
  • Profitability
  • Inventory accountability Professional and Retail
  • Competitor Analysis
  • Excel Proficient
  • Inventory Control Expert
  • Spa Soft Expert Level
  • Retail Management
  • Micros
  • Scheduling Large Diverse Teams
  • POS systems Troubleshooter
  • Highly Proficient State Board standards
  • Wellness trends
  • Hydrafacial
  • Exotic and curated Spa Offerings
  • Capital Expenditure Projects

Languages

Spanish
Professional Working

Timeline

Spa Director

Trilogy Spa Holdings
02.2023 - Current

Director of Spa

Loews Coronado Bay Resort And Spa
11.2021 - 02.2023

Director of Spa, Retail and Recreation -Buyer

PARADISE POINT RESORT AND SPA
01.2013 - 03.2020

Retail Manager/Buyer

MIRAVAL RESORT
01.2010 - 01.2013

Bachelor of Arts - Sociology

UNIVERSITY OF ARIZONA

Similar Profiles

CREATE PROFILE
KRISTIN M. PALANT